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CityTeam is a Christian non-profit dedicated to supporting communities by meeting immediate needs and enabling lasting solutions for those struggling with poverty, homelessness, and addiction. Being part of CityTeam is not just a career but a calling. Whether we’re working on the frontlines in Programs or working behind the scenes in Support Services, we feel privileged to use our education, experience, and gifts to love people and bring glory to God. Due to the COVID-19 crisis, CityTeam in the Neighborhood is in immediate need of additional staff as we temporarily increase our Food Pantry Services. We are in need of adding (6) six temporary Food Pantry Workers to help us ramp up and provided essential food for those in need. The Food Pantry Workers will help with a variety of tasks to help us distribute food at our mobile food pantry locations. This includes but is not limited to registering and checking people in on an electronic tablet and physically packing, moving, and distributing food. You will work cooperatively with various partners located in communities around the Santa Clara Valley. It is important that the Food Pantry Workers have a customer-service focus, demonstrating God’s love and mercy as representatives of CityTeam Ministries, staying calm, friendly, and professional during a highly stressful time. This position will demand flexibility and grace, as you will constantly deal with surprises and unexpected twists that are out of your control. Our ideal candidate will have a servant’s heart, be willing to do whatever is needed, and have the flexibility to work in different locations at different times throughout the week. The Food Pantry Worker is a temporary, part-time 20 hour per week non-exempt position wrapped up in a Christian environment that values Teamwork, Accountability, Humility, Innovation, and Joy. ESSENTIAL FUNCTIONS 1. Execute assigned Food Pantry distributions. 2. Using the completed Order Form and following all safety measures, work with the warehouse staff to fill truck with appropriate food and supplies for your assigned Food Pantry distributions. 3. Follow schedule to ensure timely arrival one hour prior to distribution. 4. Unload the truck and assist setting up the distribution area. 5. Make sure the Program Lead or Distribution Captain verifies that the delivered resources match the Order Form. 6. Provide support, answer questions, and assist CityTeam in the Neighborhood (CTN) Church Partners, especially the Program Lead and Distribution Captain. 7. Efficiently check in or register guests using a tablet or smart phone. 8. Provide outstanding customer service to CTN Church Partners, volunteers, and guests by staying calm, friendly, and professional. 9. Clean up the facility and load any remaining food and supplies in the truck. 10. Collect a Projection for the next Food Pantry from the Distribution Captain. 11. Graciously ask for feedback on from the Program Lead & Distribution Captain on their perceptions of the distribution, including the food type and quantity, logistics, etc.) 12. Re-stock and ensure proper storage of any remaining food and supplies. 13. Manage multiple projects, prioritize tasks, and intelligently collaborate with others. 14. Advocate for CityTeam with those in your circles of influence. 15. Other duties and special projects as assigned by the Neighborhood Engagement Manager. PLEASE NOTE: To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Education and Experience • High School Diploma or equivalent • Must be proficient and comfortable navigating with and typing on an electronic tablet to register and check in guests (i.e., iPad or Chromebook) Preferred Education and Experience • Bilingual English & Spanish • Experience in the Customer Service industry • Familiarity with CityTeam, homelessness, and poverty Physical Demands • Stand for prolonged amounts of time • Walk, bend, kneel, twist, turn, and reach • Walk up and down stairs • Talk and hear • Eye-hand coordination to operate an electronic tablet • Quickly and accurately type on an electronic tablet • Frequently lift and carry up to 50 pounds • Push and pull pallets with a pallet jack of up to 800 lbs • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus Work Conditions • This position typically works Tuesday-Friday afternoons and early evenings and Saturday mornings • This job operates primarily in assigned local communities in Santa Clara County with limited time in the warehouse • This job operates in different outdoor settings in various low-income neighborhoods, where conditions are subject to the varying weather conditions (hot, cold, windy, wet) Additional Eligibility Qualifications for CityTeam Ministries • Must have an intimate, personal relationship with Jesus Christ • Must be active in a local Christian body of believers or at least pursuing community with other Christ-followers • Must have compatible theology on major issues of CityTeam's Statement of Faith • Must be committed to serving God and the body of Christ Job Title: Food Pantry Worker (6 positions to be filled) Area/Location: CityTeam in the Neighborhood / San Jose, CA Reports to: Neighborhood Engagement Manager Subordinates: Interns and Volunteers Classification: Support Staff / Part-time 20 hours per week / Non-Exempt Salary: $15.25 per hour