Retail Manager

On-site · Glorieta, NM 

Full Time · Year-round

Hourly pay plus housing and benefits

Guest Services Department

Job Description

Glorieta’s Guest Services team is seeking an experienced food and beverage professional to oversee our diverse retail, vending, and concession operations. This position requires a strategic thinker who can drive revenue growth while maintaining exceptional guest experiences across multiple outlets. If you are looking to grow into general food service and merchandising management, you may be suited for this position.

Key Responsibilities

• Manage vending + 10 merchandise and food service outlets with 6,000+ SKUs, ensuring proper inventory control
• Lead and develop a team of up to 12 seasonal summer employees
• Maximize revenue through strategic product mix, appropriate pricing, cost optimization, effective displays, and inventory management
• Drive revenue growth through innovative marketing and operational improvements
• Reduce cost of goods sold through strategic vendor negotiations and operational efficiencies
• Contribute to developing new retail/food concepts including restaurants, concessions, merch stores, and vending
• Work with the Accounting Manager and Director and the Guest Services Director to manage all financial aspects of the Retail department including cost analysis, P&L responsibility, and payment processing
• Ensure compliance with all food safety regulations and maintain proper certifications
• Conduct comprehensive inventory management and optimize ordering systems
• Build strategic relationships with suppliers and research cost-efficient alternatives

Shoulder Season (Spring and Fall) Responsibilities:

• Maximize retail operations to support guest groups and events on campus
• Develop strategic plans for retail expansion
• Lead cross-functional initiatives with Housekeeping and Food Service departments
• Conduct market research and forecast upcoming merchandise trends
• Implement continuous improvement strategies across all operations
• Maintain ServSafe and NEHA Certifications and ensure all guidelines are followed
• Participate in "All-Hands" calls and support overall organizational needs
• Plan and execute comprehensive End of Fiscal Year inventory
• Collaborate with Executive Leadership on long-term strategic planning

Qualifications:

• Proven leadership ability with a positive and respectful management style
• Financial acumen and analytical capabilities
• Excellent negotiation skills and vendor relationship management
• Highly organized with exceptional attention to detail
• Proficiency in market analysis and trend identification
• Experience with Google Workspace, Microsoft Teams, and Salesforce
• Outstanding inventory management and logistics expertise
• Ability to scale operations efficiently during seasonal fluctuations
• Proven experience in retail and/or food service management
• Strong financial acumen with experience in budgeting and cost control
• Excellent negotiation skills and vendor relationship management
• Ability to scale operations efficiently during seasonal fluctuations
• Experienced in new concept development and implementation
• Strong leadership abilities with a focus on team development
• Detail-oriented with strong organizational skills
• Background in inventory management and logistics
• Educational equivalent of an Associate’s Degree or 3 years of experience in the food service, retail,  or camp industry in a similar capacity

Company Overview

Glorieta Adventure Camps is a Christian outdoor adventure camp located in Northern New Mexico. Our mission is to inspire Christ-like change through outdoor adventure, authentic relationships, and Biblical truth. Our camps are filled with activities and programs that are loaded with fun and tailored to inspire lives towards deeper relationships with Christ. Our staff are passionate about providing an environment that is safe and points guests back to the mission. Working at Glorieta Adventure Camps is an opportunity to be a part of something bigger than yourself and know you are making a difference in people’s lives and communities. We are looking for ministry-minded individuals to join our team and help further our mission. We encourage all applicants to carefully consider our mission statement before applying.

Compensation and Benefits

Compensation starts at $15.00/hour with overtime pay.

• On-site housing with utilities and appliances included
• Medical coverage through CHM, employer-funded HRA, and pharmacy benefit plan - 100% paid by employer for employee and spouse
• PTO - base amount of 20 days annually, sick leave, and volunteer time off
• Retirement - After 1 year of employment, employer contributes 4% NEC and up to 4% matched
• Camp program and retail discounts, including a free session of camp annually, friends and family lodging options and use of camp facilities for personal gatherings
• On-site meals for employee and family during the summer and special occasions
• This is not a complete list of employee benefits, but a general overview
  

Application Process

Those interested in employment with Glorieta Adventure Camps can apply on the career page of our website.

Disclaimer: This Job Description is not a complete description of all that is necessary to do your job. Also, all camp employees are expected to do what it takes to work as a team, even with other departments, to serve guests. This is not only an expectation, but a value that we hold to as an organization. We will help each other get the mission done.