Position Overview
We are seeking a proactive and highly organized Part-Time Office Manager to support our franchise growth efforts, with a strong focus on franchise sales support and new franchisee onboarding. This role is ideal for someone who enjoys working with people, managing processes, and helping drive business expansion in a fast-growing commercial cleaning company.
Key Responsibilities
Franchise Sales Support
- Respond to inbound franchise inquiries (calls, emails, website leads)
- Qualify and track prospective franchise candidates
- Schedule discovery calls and meetings for leadership
- Maintain and update CRM with lead activity and pipeline status
- Assist in preparing franchise presentations, materials, and follow-ups
- Coordinate franchise discovery days and recruitment events
Franchisee Onboarding
- Guide new franchisees through the onboarding process from signing to launch
- Coordinate onboarding timelines, training schedules, and documentation
- Ensure completion of all required agreements, paperwork, and compliance items
- Serve as the main point of contact for new franchisees during ramp-up
- Support initial account setup, systems access, and operational readiness
Administrative & Operations Support
- Maintain organized records of franchise agreements and documentation
- Assist with reporting on franchise sales metrics and onboarding progress
- Support internal communication between leadership, operations, and franchisees
- Help manage calendars, emails, and general office coordination
Qualifications
- Experience in administrative support, sales coordination, or account management
- Strong organizational and follow-through skills
- Excellent communication and interpersonal abilities
- Comfortable working with CRM systems (HubSpot, Salesforce, or similar)
- Proficiency in Microsoft Office or Google Workspace
- Ability to manage multiple priorities in a fast-paced environment
Preferred Experience
- Background in franchising, real estate, or B2B services
- Experience supporting a sales pipeline or onboarding clients
- Familiarity with contract management or compliance processes
Key Traits for Success
- Detail-oriented and process-driven
- Friendly, professional, and confident communicator
- Self-starter with strong time management skills
- Passion for helping others succeed in business
Compensation & Benefits
- Competitive hourly pay based on experience
- Flexible part-time schedule
- Growth opportunity within a scaling franchise organizati