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Jan 28, 2026

IT Help Desk

Part time Tech

Job Description

Hours: 20 hours per week (.50 FTE); M-F, with occasional weekends

Accountability: Reports to Chief Information Officer

Position Summary: Under general supervision, provide technical software, hardware and network problem resolution to all Seminary’s computer users by performing question/problem diagnosis and guiding users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist Network Administrator; troubleshoot network printer problems; pass more complex end-user problems on to Network Administrator; maintain hardware and software inventory system; install new workstations; and perform related work as required.

Essential Functions:

  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Support of classroom AV equipment and related software
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures utilizing FreshDesk ticketing system
  • Identify and escalate issues requiring additional technical resources
  • Help with the administration of Helpdesk
  • Prepare help desk activity reports
  • Develop user documentation as required
  • Install/upgrade workstation hardware and software
  • Assist in preparation of installation procedures
  • Stay current with system information, changes and updates
  • Assist System Administrator when needed
  • Help software dev team as needed
  • Participate in weekly IT meetings
  • Other duties as assigned

Qualifications:

  • Evangelical Christian commitment and lifestyle consistent with the World Evangelical Alliance Statement of Faith and the Seminary’s governing virtues.
  • Working knowledge of basic computer software, hardware and networking equipment
  • Working knowledge of basic AV equipment: Web Cameras, Audio devices
  • Experience with applications such as: Zoom, Office365, Server 2019, MDT, VMWare
  • Demonstrated clear written and verbal communication skills
  • Demonstrated ability at basic problem analysis and problem solving skills
  • Excellent attention to detail
  • Must be customer service oriented
  • One year of related experience and training
  • Ability to lift 20 pounds regularly and occasionally up to 50 pounds

 


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Western Seminary
Western Seminary

Western’s vision is to be an educational community that promotes gospel-centered transformation in every aspect of its life and work.

Western Seminary serves as a catalyst and resource for spiritual transformation by working with and for the church to equip men and women for strategic ministry roles.