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Feb 07, 2026

Client Advocacy Manager

Full time Counseling Health Care / Medical Nonprofit

Job Description

Client Advocacy Manager - Care Net Peninsula

 

The Client Advocacy Manager oversees our team of staff and volunteer advocates, ensuring that every woman who walks through our doors receives compassionate, Gospel-centered support. This role blends leadership, mentoring, and direct ministry—perfect for someone who cares deeply about serving women facing unplanned pregnancies and leading others to do the same.

 REPORTS TO: Clinic Director Part of Care Net Peninsula, this role operates under our client-facing medical clinic, Alcove Health 

SUPERVISES: Client Advocates, Clinic Admin Staff, and Non-Medical Volunteers 

HOURS & LOCATION: 36 hours full-time at the Main Office at 11101 Warwick Blvd, Newport News, VA 

COMPENSATION: Salary, Retirement and Health Benefits, Generous Vacation, Holidays (including a week off for Christmas).  

ORGANIZATION MISSION: 

Women think abortion is the only way out of an unplanned pregnancy. We provide the help and hope local women need to choose life for their baby.  

 KEY CHARACTERISTICS: 

1. Passionate Christ Followers 

      Our faith in Jesus informs every action we take. 

2. Unshakeable 

    We stand for life no matter what it costs. 

3. Lovingkindness 

   We believe lovingkindness is a lifeline to pregnant women in crisis.  

 QUALIFICATIONS 

REQUIRED  :

 

  • Committed Christian with a personal relationship with Jesus Christ 
  • Strong commitment to the pro-life position and sexual purity 
  • Agreement with the organization’s Statement of Faith and policies 
  • Excellent interpersonal communication and problem-solving skills 
  • Strong leadership and management abilities 
  • Proficiency in Microsoft Office and relevant software/apps  

 

 PREFERRED  

 

  • Bachelor’s degree or equivalent experience in Christian ministry 
  • Two years’ experience in nonprofit development or ministry 
  • Prior experience in pregnancy center peer counseling  
  MAJOR DUTIES & RESPONSIBILITIES
 
1. CLIENT ADVOCACY 50% 
  • Provide crisis intervention support for each client in an atmosphere of warmth and compassion through active listening and other helping skills 
  • Provide accurate information on the effects of abortion (PAS) and spiritual consequences; information on parenting and adoption, as well as referrals. 
  • Look for teachable moments with a client to share the love of Jesus and His plan of salvation, as well as offering our inhouse Spiritual Mentorship Program. 
  • Respond to phone calls and schedule client appointments using our unique software platform (eKyros), as well as looking ahead at scheduling. 
  • Follow-up with clients according to policies, protocols of the clinic and privacy guidelines. 
  • Maintain all client records as indicated in center protocols, guidelines and policies.    
  2. ADMINISTRATION/CLIENT SERVICE TEAM SUPPORT 20%
 
  •  Assist Clinic Director in training new staff and volunteers 
  • Oversee baby room volunteers and scheduling as Clinic Liaison 
  • Strengthen and expand programs like LEAP and Church Mentorship, identifying training needs and increasing client participation
  • Collaborate with the Client Relations Manager to enhance program impact 
  • Maintain and update training materials, office guidelines, and advocate protocols 
  • Contribute ideas and innovations to improve scheduling, phone services, and fatherhood initiatives  
 
 3. CLINIC OPERATIONS 20% 
  • Manage staff and client scheduling in eKyros alongside the Nurse Manager 
  • Support intake, phone appointments, and front desk duties in the absence of staff or volunteers 
  • Ensure client service areas are clean, organized, and welcoming 
  • Maintain inventory of office forms, educational materials, Bibles, tracts, and baby room supplies 
  • Collect and report relevant clinic data; follow up on weekly case reports 
  • Open and close the clinic as needed (flexible shifts) 
  • Perform other tasks as requested by the Clinic Director 
  4. OTHER 10% 
  • Participate in staff meetings, and clinic meetings as needed 
  • Provide support to the clinic director as needed  
 EVALUATION The Clinic Director will perform a written evaluation of the Client Advocacy Manager annually.  

 


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Care Net Peninsula
Care Net Peninsula

Women with unplanned pregnancies often feel scared and alone. When they’re alone in crisis, abortion can feel like the only way out.

We Want To Be Their First Call For Help.

That’s because we’re a safe space where they can process and learn the truth about their pregnancy. We provide options counseling, ultrasounds, and parenting support. All for FREE so women don’t default to abortion.

When Pregnant Women Have The Help & Hope They Need, They Choose Life For Their Baby!