Job details
Salary
Job Type
Full-time
Remote
Benefits
Pulled from the full job description
Paid training
Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Show 9 more benefits
Full Job Description
Customer Service Representative
If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Pacific Group. Taking inbound calls, you’ll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We’ll provide paid training along with continued coaching, so you’ll feel confident serving our customers. This is a remote position.
Job opportunities
Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
Inbound Sales Representative- share expertise of our Pacific products and services to our customers to ensure appropriate insurance coverage through benefits selling (no cold calling!)
Claims Customer Service Representative- care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products
Must-have qualifications
Two years of post-secondary education or higher
Instead of the above, two years of relevant work experience
Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
Homeowners insurance roles only: Property & Casualty license; if you’re not already licensed, you’ll have the opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
Training starts: April and May
Schedule: Most schedules will include a weekend day and evening hours after completion of training
Work from home office requirements
Designated workspace free from noise and other distractions
Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
All Pacific hardware you receive needs to be connected to a surge protector
High-speed internet access is at your expense unless otherwise required by law
Compensation
$20.85 - $30.65/hour depending on experience
Gain share bonus up to 16% of your eligible earnings based on company performance
An additional 10% when you work evening or weekend hours
Performance-based rewards
Additional incentive if you have a Property & Casualty license
Additional $0.25/hour if you are fluent in English and Spanish and hired into a bilingual role
Benefits
401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance
Equal Opportunity Employer Job : Contact Center
Primary Location : United States-San Diego CA
Schedule : Full-time/ part time
Employee Status : Regular
Work From Home : Yes