5 Customer Service jobs

Job Title:   Camp Manager Area/Location:   Camp MayMac / Felton, CA Reports to:   Executive Director, Cityteam San Jose Date Submitted for Revision:   7.23.18 Job Description Approved: 7.24.18           Classification:   Manager / Regular / Full Time / Exempt Salary:   Range starts at $50,000, DOE JOB SUMMARY   Camp MayMac is a year-round retreat facility located in the beautiful Santa Cruz mountains. We are currently looking for a Camp Manager to join our hospitality team. Our Camp Manager will lead our staff by example, rolling up sleeves and doing whatever needs to get done to provide outstanding customer service to our guests. We have a small staff and a big property, so it’s important that our Camp Manager has hands-on experience necessary to oversee the care, maintenance, and upkeep of our beautiful facility. While you will personally take care of most of the facility and maintenance issues, you will also need to assess, prioritize, delegate to skilled volunteers, and build relationships with professional vendors to handle items that are outside your expertise.   The Camp Manager will ensure the successful day-to-day operation of our ministry at Camp MayMac. A large portion of your time will be focused on maintenance and facilities. The rest of your time will be divided into administrative tasks including but not limited to strategic planning, budget oversight, Camp promotion, interacting with rental group leaders, advocating for Camp MayMac, and managing staff. The Camp Manager must be able to promote a team spirit among staff, maintain high operating standards, and be able to function well under pressure. Our ideal candidate will be a mature Christ-follower with strong interpersonal skills. If you are looking for a hands-on ministry involving both facilities and people, this may be the position for you.   ESSENTIAL FUNCTIONS Staff Management Oversee ministry operations, including facilities, food service, housekeeping, sales, and guest relations. Oversee staff scheduling to ensure appropriate staffing at all times. Lead by example and provide support to all staff to ensure that Cityteam and CMM policies and procedures are followed.     Facilities & Operations Ensure safety of all facilities and safe work-practices by all staff and volunteers. Oversee all preventive, corrective, and emergency maintenance projects. Perform skilled labor in construction, plumbing, electrical, equipment maintenance, carpentry, painting, and other related areas. Develop and maintain a list of needed repairs and improvements, obtain materials, and personally complete, delegate, or outsource projects. Maintain the scheduling, assignment, and accountability of all facility tasks. Ensure pool is properly maintained, including pool water balance, pumps, and structure. Research, select, and utilize vendors for additional repair and maintenance needs. Ensure all paperwork and bills are processed in a timely manner according to the guidelines established by the Finance Department.   Vehicle and Equipment Operations and Maintenance Establish and maintain preventative schedule for all vehicles. Safely operate loader/backhoe. Assess, prioritize, supervise, or perform repairs on vehicles and machinery. Train and monitor staff, volunteers, or contract workers in maintenance safety, procedures, and equipment use.   Housekeeping Oversee housekeeping and laundry operations to ensure proper procedures and safety guidelines are followed, and that high standards are maintained for work quality. Schedule all housekeeping and laundry services to ensure timely completion. Oversee procurement of all supplies.   Food Service Oversee food service operation to ensure all health and safety standards are followed, proper food handling procedures are practiced, and camp menu standards are met or exceeded at all times.   Guest Relations Promote Camp MayMac to churches and organizations. Oversee guest engagement process ensuring guests receive the highest quality service possible.   Budget Work with Executive Director, Cityteam San Jose to develop and monitor annual budget. Maintain operating expenses within approved budget. Prepare proposals for special projects and capital acquisitions. Solicit both participation in and financial support for facility projects as needed. Manage capital projects including budget, supervision of contractors, and ensure quality completion.   Other Advocate for Cityteam in your circles of influence. Build partnerships with local companies, churches, and organizations. Find innovative ways to support Camp MayMac.   PLEASE NOTE: To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Physical Demands Stand for prolonged amounts of time Walk, bend, twist, climb, balance, stoop, kneel, and crouch Push 100 pounds Lift and carry 75 pounds Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Finger and hand dexterity to feel, handle, and operate objects, tools or controls, and to reach with hands and arms Must be able to give clear directions, orally and written Must be able to work cooperatively and safely Drive   Required Education and Experience High School Diploma or equivalent 2-year minimum experience in hospitality or camp work 2-year minimum experience in equipment, vehicle, and facility maintenance or repairs Managerial experience including supervising employees Computer literate Current and valid ServeSafe certification Valid CA Driver’s License with a clean record   Preferred Education and Experience 4-year degree in hospitality, licensed in trades, or related experience Camp managerial experience Current and valid CA Food Handler Card Customer service experience   Work Conditions This position will work some evenings and weekends This position regularly works outside and will be exposed to a variety of weather, including rain, heat, and cold This position regularly works outdoors and will need to hike on uneven surfaces, climb hills, and maneuver on dirt and mud This position will occasionally work in a professional kitchen, housed with equipment such as an oven, stove, dishwasher, slicer, steamer, mixer, and chef’s knives This position is frequently exposed to cold, heat, steam, fire, and noise Occasionally around wet, slippery floors or surfaces Occasionally around chemicals typically found in a professional kitchen or pool   Additional Eligibility Qualifications for Cityteam Ministries Must have an intimate, personal relationship with Jesus Christ Must be active in a local Christian body of believers or at least pursuing community with other Christ-followers Must have compatible theology on major issues of Cityteam's Statement of Faith Must be committed to serving God and the body of Christ

Qualifications:     Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith.  Strong organization and time management skills, including rigorous attention to detail. Must possess solid computer skills and proficiency in Microsoft Office. Ability to manage and maintain financial database, bookkeeping and processing income/expenses.  A working knowledge of Raiser’s Edge is preferred (RE certification will be required, but training will be provided). Must be a self-starter, a team player, and have strong interpersonal skills.  Previous administrative experience preferred.  Duties: Under Area Director supervision, provide administrative support to aid in implementing the strategic plan objectives.  The Administrative Coordinator will also provide administrative leadership, training, and oversight of area office administrative assistants.  1.  General Office Duties Answer and direct all incoming phone calls and retrieve messages. Greet and receive guests. Create, update and distribute correspondence and ministry materials as instructed (ex. individual correspondence, event flyers, prayer calendars, mailings, etc.) Gather and submit quarterly statistics as needed. Responsible for Social Media posts and updates on Website, Facebook, etc. Responsible for keeping staff meeting minutes and distributing to staff as needed. 2.  Volunteer Administrative Team Oversight Train volunteers to assist administrative task completion Schedule and manage volunteers for administrative task completion assistance 3.  Accounting Know, understand and follow the Accounting Guide and all Joni and Friends policies and practices. Area Ministry accounts Use Quicken to document checking accounts (account payables) and petty cash transactions Reconcile bank statements Complete and submit timely, accurate area ministry monthly reports Staff expense and credit card reports- complete and submit timely, accurate staff expense reports Process and submit invoices and check requests Income Submission Know, understand and follow all instructions for submitting income via Raiser’s Edge Complete and submit income weekly 4.  Constituent Relations Enter weekly updates (notes, contact changes, actions, etc.) into Raiser’s Edge; maintain database accuracy; process returned mail. Constituent thanking- each week using Raiser’s Edge Query, complete and mail thank you cards/letters. Work closely with local graphic designer for thank you note designs. Use Raiser’s Edge Query and Reporting function to generate select mailing lists and constituent reports. (training will be provided) Assist with fundraising planning and events. 5.  Events Coordinate and maintain the ministry calendar Assist with event planning, registration, name tags, packet preparation, execution and follow-up for events including Family Retreat , Walk N Roll, and other events as needed Oversee use of online systems for attendees for all events. Verify money paid with Raiser’s Edge system and follow-up with outstanding balances. Travel required for Annual All Staff Conference in California, and on outreaches as requested. 6.  Orders and Product Inventory Maintain product inventory Order products and office supplies Fill resource and information requests 7.  Additional Responsibilities Able to periodically drive to post office, bank, storage facilities and other places of business for specific ministry purposes Organize, inventory and maintain materials in storage in regard to ministry programs Must have valid driver’s license Must be able to lift 10-20 pounds Occasional evenings or weekends may be required to assist with events or workshops Occasional overnight travel to attend retreats or conferences may be required Complete other duties and special projects as assigned. Ministry Life: As a ministry, Joni and Friends strives to exemplify Jesus Christ and bring Glory to God in all we say and do. To that end, employment at Joni and Friends is to be taken seriously as one who is not simply considering employment, but committing to the core mission of the organization to fulfill the biblical mandate of inclusion of those with disabilities into the full-life of the church. All employees of Joni and Friends participate in its ministry wide prayer life, leadership training and other general staff training that may take place from time to time. Below outlines the vision, mission, values and pillars of Joni and Friends: VISION: “To accelerate Christian ministry in the disability community.” MISSION: “To communicate the Gospel and equip Christ-churches worldwide to evangelize and disciple people affected by disabilities.” VALUES: Honor God in everything we do. Build relationships based on trust and respect. Maintain integrity and excellence in programs and services. Practice responsible stewardship FOUR PILLARS OF MINISTRY Lead Like Jesus* Integration Excellence in area of expertise Best Christian Workplace * Lead Like Jesus is a course of study provided to all employees and is based on the book written by Ken Blanchard and Phil Hodges of the same name.  The Lead Like Jesus course is the model which governs our ministry culture and contributes significantly to Joni and Friends maintaining its certification as a “Best Christian Workplace” according to surveys by the Best Christian Workplace Institute (BCWI).