4 Customer Service jobs

Jan 16, 2019

Guest Services Director Featured

As JAARS responds to strategic opportunities locally and globally, we are seeking a Guest Services Director (GSD) who will be a highly visible leader at JAARS. The GSD leads a team that is committed to making JAARS a place that is inviting for both guests and staff. The Guest Services team serves as a single point of contact for JAARS guests and interfaces with internal departments to establish consistent processes and expedite internal logistics. This position is for a full-time volunteer or a staff person who raises support. The job is located on the JAARS campus in Waxhaw, North Carolina. This person reports to the Vice President of Campus Facilities and Services. Responsibilities Commit to making JAARS an inviting place where guests and staff feel valued Provide direct management and leadership to the following: Housing, Food Services, Event Coordinator, Library, Boutique, and Administrative Support Team Oversee a customer-focused team that serves as a single point of contact for all internal logistics related to training events and individual guest needs and requests Streamline processes and procedures creating a seamless, logical, and solution-oriented workflow for all internal teams and guests Assess, recommend, and improve the guest retention experience and forge deeper engagement for an overall superior, efficient experience at JAARS through expert leadership and customer service focus Requirements Demonstrate a deep and growing walk with the Lord Jesus that includes your personal growth and the ability to support others in their spiritual growth Embrace the vision, mission, and core values of JAARS, and help us live them effectively Three to five years of multi-disciplinary leadership with the ability to forge trust, engage, delegate, and empower a broad-based team of leaders A leader who cultivates a customer-oriented and prompt problem-solving team and who understands the need to change approach due to unanticipated needs and priorities Excellent written and verbal communication skills, one-on-one and in groups A results-oriented leader able to demonstrate achievement of goals Proactive, eager to interact with and provide support to JAARS guests, while engaging and collaborating with other key internal partners JAARS is a 501(c)(3) non-profit Christian ministry headquartered on a beautiful 500+ acre campus just south of Charlotte, North Carolina. Our campus includes extensive training facilities, an airport, office and commercial facilities, guest housing, food services, recreational areas, health clinic, on-site childcare, and youth and family ministry support for staff and partners. We are pleased to have more than five hundred people serving on our campus. We partner closely with SIL International, the organizations of the Wycliffe Global Alliance, and other organizations locally and globally. JAARS vision is that people’s lives and communities are transformed as they experience God’s Word in their own language. JAARS mission is to make Bible translation and language development possible, especially in the most remote and difficult places on earth. We do that by enabling locally appropriate and sustainable solutions in transportation, technology, media, and training. JAARS Core Values Together in Christ, we commit to: Seek God Above All Serve in Love Act with Integrity Steward God’s Resources with Courage Pursue Excellence Collaborate with Respect Create a Culture of Innovation

JAARS, Inc. JAARS, NC, USA Full time

Dec 30, 2018

Aviation Hangar Receptionist Featured

Do you have a love for Aviation and desire to see the next generation become involved in using their aviation skills to support Bible translation in the most remote and difficult locations on earth? You can put that love and interest to work for God’s kingdom! Do you have practical administrative skills, organizational ability, and the ability to communicate clearly? Be part of the Aviation Hangar team, working in the office and welcoming others. Welcome and assist visitors and callers. Support the hangar staff with administrative tasks. For a volunteer or a staff person who raises support Twenty hours per week Weekday afternoons, 1:00–5:00 p.m. Able to work in the US Responsibilities Greet and assist visitors Answer phones in a kind, professional manner, and transfer to appropriate staff Make general Hangar announcements over intercom Distribute mail and process packages Maintain supplies, copier, coffee, and lights in the office Relay prayer requests and relevant JAARS Center Messages Update staff vacation and out-of-office calendar Demonstrate a deep and growing walk with the Lord Jesus that includes your personal growth and the ability to support others in their spiritual growth Embrace the vision, mission, and core values of JAARS, and help us live them effectively Skills Enjoy people Good oral and written communication skills Organizational skills Proficient in Microsoft Office applications and Google Apps Education and Experience Familiar with JAARS policy manual and Hangar operations Two or more years of related experience High school diploma or equivalent Works comfortably in cross-cultural situations Knowledge of Microsoft Office applications and Google Apps Overseas missions field experience is a plus JAARS is a 501(c)(3) non-profit Christian ministry headquartered on a beautiful 500+ acre campus just south of Charlotte, NC. Our campus includes extensive training facilities, an airport, office and commercial facilities, guest housing, food services, recreational areas, health clinic, on-site childcare, and youth and family ministry support for staff and partners. We are pleased to have more than five hundred people serving on our campus. We partner closely with SIL International, the organizations of the Wycliffe Global Alliance and other organizations locally and globally. JAARS vision is that people’s lives and communities are transformed as they experience God’s Word in their own language. JAARS mission is to make Bible translation and language development possible, especially in the most remote and difficult places on earth. We do that by enabling locally appropriate and sustainable solutions in transportation, technology, media, and training. JAARS Core Values Together in Christ, we commit to: Seek God Above All Serve in Love Act with Integrity Steward God’s Resources with Courage Pursue Excellence Collaborate with Respect Create a Culture of Innovation

JAARS, Inc. Waxhaw, North Carolina, USA Part time

Nov 26, 2018

Gift Shop Procurement Coordinator Featured

Do you have a gift for retail? Do you love buying and selling unique merchandise, and caring for people? Are you interested in a way to do that AND impact the world for eternity? Our merchandise assortment ranges from handmade crafts, clothing and jewelry—much of it from overseas—to books, cards, videos and more. All are thoughtfully selected to provide guests and staff with mementos of the work here at JAARS and the mission of providing every person on earth with Scripture in the language they understand best—their heart language. For a half-time (20 hrs.) volunteer or a staff person who raises support Able to work in the US Responsibilities Administer the financial functions of purchasing, inventorying, pricing, and paying of invoices for merchandise, supplies, and DaySpring greeting cards Monitor and close out cash register sales; resolve discrepancies; prepare, reconcile, and record cash receipts for deposit; and prepare sales reports Oversee the operation of the credit card reader, and member and department sales invoices Prepare and implement the approved annual budget Maintain inventory of display and sales supplies Determine the overall gift shop goals in cooperation with the crafts and display coordinator and department supervisors Recruit, train, schedule, and conduct clerk performance reviews Cover clerk duties in their absence Provide support to JAARS online gift shop Demonstrate a deep and growing walk with the Lord Jesus that includes your personal growth and the ability to support others in their spiritual growth Embrace the vision, mission, and core values of JAARS, and help us live them effectively Education and Experience High school diploma or GED or a combination of retail experience and education Ability to communicate effectively, both orally and in writing Good customer service and supervisory skills Ability to learn cash management principles and/or procedures JAARS is a 501(c)(3) non-profit Christian ministry headquartered on a beautiful 500+ acre campus just south of Charlotte, NC. Our campus includes extensive training facilities, an airport, office and commercial facilities, guest housing, food services, recreational areas, health clinic, on-site childcare, and youth and family ministry support for staff and partners. We are pleased to have more than five hundred people serving on our campus. We partner closely with SIL International, the organizations of the Wycliffe Global Alliance and other organizations locally and globally. JAARS vision is that people’s lives and communities are transformed as they experience God’s Word in their own language. JAARS mission is to make Bible translation and language development possible, especially in the most remote and difficult places on earth. We do that by enabling locally appropriate and sustainable solutions in transportation, technology, media, and training. JAARS Core Values Together in Christ, we commit to: Seek God Above All Serve in Love Act with Integrity Steward God’s Resources with Courage Pursue Excellence Collaborate with Respect Create a Culture of Innovation

JAARS, Inc. Waxhaw, North Carolina Part time

Jul 12, 2018

Events Coordinator

Are you a person who thrives on planning, coordinating, and carrying out events? Are you able to gather and bring together teams to accomplish tasks? To you have a flair for decorating? You will be the logistical person coordinating all the basics of preparing rooms for events, from staff meetings to open houses to memorials. A key person to represent JAARS and our core value of pursuing excellence. Brief Description Coordinates all aspects of special events and meetings including food, location, room setup, decorations, supplies, and invoicing. For a part time volunteer or a staff person who raises support Able to work in US Responsibilities Schedule event and meeting room and place on event calendar Ensure event and meeting spaces are clean, functional, and prepared for users Work with event requester to identify room and equipment requirements Plan and process food requests for meals and breaks with Food Services and users Coordinate and plan with Housing, Food Services, Safety and Security, Audio/Visual, and Facilities to ensure event success Maintain a God-honoring reputation of JAARS with users Supervise setup and cleanup team Process payments and interdepartmental expenses Develop and manage events coordinator’s budget Manage decorations, equipment, and supplies Maintain kitchenette and its supplies Enforce facility use policy Other duties as assigned Education and Experience Two or more years of expertise in managing events and/or conferences preferred, or experience and/or education that provides the needed skills and gifting Competent computer user with office suite software, and cloud services (e.g., Google Apps) Demonstrate a deep and growing walk with the Lord Jesus that includes your personal growth and the ability to support others in their spiritual growth Embrace the vision, mission, and core values of JAARS, and help us live them effectively Excellent public relations and strong writing skills Strong interpersonal skills, with ability to work with a variety of departments and individuals Enjoys working with people and in a team environment Well-organized and detail-oriented Capable of managing multiple responsibilities with the goal of completing tasks A self-starter, flexible, and able to work independently JAARS is a 501(c)(3) non-profit Christian ministry headquartered on a beautiful 500+ acre campus just south of Charlotte, NC. Our campus includes extensive training facilities, an airport, office and commercial facilities, guest housing, food services, recreational areas, health clinic, on-site childcare, and youth and family ministry support for staff and partners. We are pleased to have more than five hundred people serving on our campus. We partner closely with SIL International, the organizations of the Wycliffe Global Alliance and other organizations locally and globally. JAARS vision is that people’s lives and communities are transformed as they experience God’s Word in their own language. JAARS mission is to make Bible translation and language development possible, especially in the most remote and difficult places on earth. We do that by enabling locally appropriate and sustainable solutions in transportation, technology, media, and training. JAARS Core Values Together in Christ, we commit to: Seek God Above All Serve in Love Act With Integrity Steward God's Resources with Courage Pursue Excellence Collaborate with Respect Create a Culture of Innovation

JAARS, Inc. Waxhaw, NC 28173, USA Part time