4 Customer Service jobs

Jan 16, 2019
Guest Services Director Featured
As JAARS responds to strategic opportunities locally and globally, we are seeking a Guest Services Director (GSD) who will be a highly visible leader at JAARS.  The GSD leads a team that is committed to making JAARS a place that is inviting for both guests and staff. The Guest Services team serves as a single point of contact for JAARS guests and interfaces with internal departments to establish consistent processes and expedite internal logistics. This position is for a full-time volunteer or a staff person who raises support. The job is located on the JAARS campus in Waxhaw, North Carolina. This person reports to the Vice President of Campus Facilities and Services. Responsibilities Commit to making JAARS an inviting place where guests and staff feel valued Provide direct management and leadership to the following: Housing, Food Services, Event Coordinator, Library, Boutique, and Administrative Support Team Oversee a customer-focused team that serves as a single point of contact for all internal logistics related to training events and individual guest needs and requests Streamline processes and procedures creating a seamless, logical, and solution-oriented workflow for all internal teams and guests Assess, recommend, and improve the guest retention experience and forge deeper engagement for an overall superior, efficient experience at JAARS through expert leadership and customer service focus Requirements Demonstrate a deep and growing walk with the Lord Jesus that includes your personal growth and the ability to support others in their spiritual growth Embrace the vision, mission, and core values of JAARS, and help us live them effectively Three to five years of multi-disciplinary leadership with the ability to forge trust, engage, delegate, and empower a broad-based team of leaders A leader who cultivates a customer-oriented and prompt problem-solving team and who understands the need to change approach due to unanticipated needs and priorities Excellent written and verbal communication skills, one-on-one and in groups A results-oriented leader able to demonstrate achievement of goals Proactive, eager to interact with and provide support to JAARS guests, while engaging and collaborating with other key internal partners JAARS is a 501(c)(3) non-profit Christian ministry headquartered on a beautiful 500+ acre campus just south of Charlotte, North Carolina. Our campus includes extensive training facilities, an airport, office and commercial facilities, guest housing, food services, recreational areas, health clinic, on-site childcare, and youth and family ministry support for staff and partners.  We are pleased to have more than five hundred people serving on our campus. We partner closely with SIL International, the organizations of the Wycliffe Global Alliance, and other organizations locally and globally.  JAARS vision is that people’s lives and communities are transformed as they experience God’s Word in their own language.  JAARS mission is to make Bible translation and language development possible, especially in the most remote and difficult places on earth. We do that by enabling locally appropriate and sustainable solutions in transportation, technology, media, and training.  JAARS Core Values Together in Christ, we commit to: Seek God Above All Serve in Love Act with Integrity Steward God’s Resources with Courage Pursue Excellence Collaborate with Respect Create a Culture of Innovation  
JAARS, Inc. JAARS, NC, USA Full time
Dec 30, 2018
Aviation Hangar Receptionist Featured
Do you have a love for Aviation and desire to see the next generation become involved in using their aviation skills to support Bible translation in the most remote and difficult locations on earth? You can put that love and interest to work for God’s kingdom! Do you have practical administrative skills, organizational ability, and the ability to communicate clearly? Be part of the Aviation Hangar team, working in the office and welcoming others. Welcome and assist visitors and callers.  Support the hangar staff with administrative tasks.  For a volunteer or a staff person who raises support Twenty hours per week Weekday afternoons, 1:00–5:00 p.m. Able to work in the US   Responsibilities   Greet and assist visitors Answer phones in a kind, professional manner, and transfer to appropriate staff Make general Hangar announcements over intercom Distribute mail and process packages Maintain supplies, copier, coffee, and lights in the office Relay prayer requests and relevant JAARS Center Messages Update staff vacation and out-of-office calendar Demonstrate a deep and growing walk with the Lord Jesus that includes your personal growth and the ability to support others in their spiritual growth Embrace the vision, mission, and core values of JAARS, and help us live them effectively  Skills   Enjoy people Good oral and written communication skills Organizational skills Proficient in Microsoft Office applications and Google Apps   Education and Experience   Familiar with JAARS policy manual and Hangar operations Two or more years of related experience High school diploma or equivalent Works comfortably in cross-cultural situations Knowledge of Microsoft Office applications and Google Apps Overseas missions field experience is a plus  JAARS is a 501(c)(3) non-profit Christian ministry headquartered on a beautiful 500+ acre campus just south of Charlotte, NC. Our campus includes extensive training facilities, an airport, office and commercial facilities, guest housing, food services, recreational areas, health clinic, on-site childcare, and youth and family ministry support for staff and partners. We are pleased to have more than five hundred people serving on our campus. We partner closely with SIL International, the organizations of the Wycliffe Global Alliance and other organizations locally and globally. JAARS vision is that people’s lives and communities are transformed as they experience God’s Word in their own language. JAARS mission is to make Bible translation and language development possible, especially in the most remote and difficult places on earth. We do that by enabling locally appropriate and sustainable solutions in transportation, technology, media, and training. JAARS Core Values   Together in Christ, we commit to: Seek God Above All Serve in Love Act with Integrity Steward God’s Resources with Courage Pursue Excellence Collaborate with Respect Create a Culture of Innovation
JAARS, Inc. Waxhaw, North Carolina, USA Part time
Nov 26, 2018
Gift Shop Procurement Coordinator Featured
Do you have a gift for retail? Do you love buying and selling unique merchandise, and caring for people? Are you interested in a way to do that AND impact the world for eternity? Our merchandise assortment ranges from handmade crafts, clothing and jewelry—much of it from overseas—to books, cards, videos and more. All are thoughtfully selected to provide guests and staff with mementos of the work here at JAARS and the mission of providing every person on earth with Scripture in the language they understand best—their  heart language. For a half-time (20 hrs.) volunteer or a staff person who raises support Able to work in the US Responsibilities Administer the financial functions of purchasing, inventorying, pricing, and paying of invoices for merchandise, supplies, and DaySpring greeting cards Monitor and close out cash register sales; resolve discrepancies; prepare, reconcile, and record cash receipts for deposit; and prepare sales reports Oversee the operation of the credit card reader, and member and department sales invoices Prepare and implement the approved annual budget Maintain inventory of display and sales supplies Determine the overall gift shop goals in cooperation with the crafts and display coordinator and department supervisors Recruit, train, schedule, and conduct clerk performance reviews Cover clerk duties in their absence Provide support to JAARS online gift shop Demonstrate a deep and growing walk with the Lord Jesus that includes your personal growth and the ability to support others in their spiritual growth Embrace the vision, mission, and core values of JAARS, and help us live them effectively Education and Experience High school diploma or GED or a combination of retail experience and education Ability to communicate effectively, both orally and in writing Good customer service and supervisory skills Ability to learn cash management principles and/or procedures  JAARS is a 501(c)(3) non-profit Christian ministry headquartered on a beautiful 500+ acre campus just south of Charlotte, NC. Our campus includes extensive training facilities, an airport, office and commercial facilities, guest housing, food services, recreational areas, health clinic, on-site childcare, and youth and family ministry support for staff and partners.  We are pleased to have more than five hundred people serving on our campus. We partner closely with SIL International, the organizations of the Wycliffe Global Alliance and other organizations locally and globally.  JAARS vision is that people’s lives and communities are transformed as they experience God’s Word in their own language.  JAARS mission is to make Bible translation and language development possible, especially in the most remote and difficult places on earth. We do that by enabling locally appropriate and sustainable solutions in transportation, technology, media, and training.  JAARS Core Values Together in Christ, we commit to: Seek God Above All Serve in Love Act with Integrity Steward God’s Resources with Courage Pursue Excellence Collaborate with Respect Create a Culture of Innovation  
JAARS, Inc. Waxhaw, North Carolina Part time
Aug 08, 2019
Donation Processing Specialist
$22.00 hourly
Job Title:   Donation Processing Specialist Area/Location:   Donation Processing / San Jose, CA Reports To:   Donation Processing Director Subordinates:   Volunteers Classification:   Specialist / Full time / Non-Exempt Salary:   Range starts at $22 hour, DOE   JOB SUMMARY   CityTeam is a Christian non-profit dedicated to supporting communities by meeting immediate needs and enabling lasting solutions for those struggling with poverty, homelessness, and addiction. Being part of CityTeam is not just a career but a calling. Whether we’re working on the front-lines in Programs or working behind the scenes in Support Services, we feel privileged to use our education, experience, and gifts to love people and bring glory to God.   The Donation Processing Specialist is a member of a small 3-person DP Department, so we are looking for someone with excellent communication skills, is open and receptive to feedback, takes initiative, and is able to handle conflict in a Christ-like manner. The person in this position must be able to work on multiple projects, maintain the highest level of accuracy and confidentiality, and meet deadlines without constant direction. Our Donation Processing Specialist must be a critical thinker who understands how processes interact and affect each other. The day-to-day record keeping is repetitive, but the rush of the holidays will definitely keep you on your toes. In addition to the regular processing of mail and donations, the Donation Processing Specialist will also be a key member of the special events team, providing support setting up, processing payments, answering questions, interacting professionally with donors, and doing whatever needs to get done.     The Donation Processing Specialist is a full-time non-exempt position. Beyond salary, CityTeam offers a great benefit package, including but not limited to Medical, Dental, and Vision insurance, Paid Vacation, Paid Holidays, Paid Sick Leave, and Retirement Benefits. All of this is wrapped up in a Christian environment that values Teamwork, Accountability, Humility, Innovation, and Joy. ESSENTIAL FUNCTIONS Ministry Maintain and process normal monetary donations. Regularly add and update donors to the donor database. Open, sort, process, prepare, drop off, pick up mail from the post office, and communicate with the post office and internal staff regarding mail, when necessary. Generate batch tapes and prepare checks and devices for batch entry. Generate regular reports and receipts and distribute acknowledgement letters. Support other CityTeam departments by creating and providing custom reports, as necessary. Reconcile cash and other items with the donation-processing department. Serve as back up to process online donations and other complex financial gifts. Provide excellent customer service to all stakeholders. Maintain, review, and adjust, where appropriate, all records and systems affecting the immediate area of responsibility. Troubleshoot and communicate with machine vendors for maintenance and other issues. Manage multiple projects and prioritize effectively. Proactively safeguard and promote the ministry. Perform other related duties as required. Assist with offsite special events on weekends and evenings at least 2-4 times a year.   PLEASE NOTE: To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Physical Demands Sit or stand for prolonged amounts of time Walk, bend, kneel, and twist Talk and hear Drive Ability to lift, pull, and push up to 30 pounds Finger and hand dexterity to feel, handle, and operate objects, tools or controls, and to reach with hands and arms Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Required Education and Experience Expert proficiency with computers and Microsoft Office Suite Advanced data entry Ability to effectively work in a fast-paced environment Proficiency with 10-key Minimum 40-CWPM Must pass CityTeam Security Clearance Valid CA Driver’s License with a clean record   Preferred Education and Experience Preferred intermediate skill in Microsoft Excel Familiarity with Raiser’s Edge NXT   Work Conditions This job operates in a professional office environment This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines Days and hours of work are Monday through Friday between 8:00 am to 5:00 pm At least 2-4 offsite evening and weekend events throughout the year, which may require overtime hours Frequent short distance trips to post office and office supply store, as needed   Additional Eligibility Qualifications for CityTeam Ministries Must have an intimate, personal relationship with Jesus Christ Must be active in a local Christian body of believers or at least pursuing community with other Christ-followers Must have compatible theology on major issues of CityTeam's Statement of Faith Must be committed to serving God and the body of Christ
CityTeam San Jose, CA, USA Full time