12 Customer Service jobs

Target Staff Type    Supported/Volunteer Work Location   JAARS Waxhaw FTE    1.000 Position Summary   The Service Experience Manager will drive service experience and operational excellence by supporting the Service Desk function for the JAARS campus. The Service Desk receives inbound calls and messages for technical and operational outages and service needs. The Service Experience Manager will continuously improve quality and technology in the staff’s policies, procedures and workflows for, but not limited to, overall call effectiveness, routing of incoming calls and receptionist activities, change, practices, etc.   Position Responsibilities Analyze and develop policies, procedures, plans and programs with focus on improving long term, scalability and sustainable organizational value and efficiency Supervise receptionist and switchboard staff, including scheduling, coverage, training and learning Collaborate with the Technology and Business Solutions...

Target Staff Type    Supported/Volunteer Work Location    JAARS Waxhaw FTE    1.000 Position Summary The Technology Coach as part of the Service Desk team, supports the JAARS campus providing consulting/training in business solutions for individuals & departments.    Position Responsibilities First line of contact providing users individuals & departments consulting/training in business solutions Serves as a key person in our Paper to Digital effort Works primarily with non-enterprise systems but may be assigned larger projects as well Promotes collaboration and helps develop a standard set of technology tools Keeps informed about, and tests new technology tools Serves as a subject matter expert with multiple tools Learns about the many services JAARS offers Position Requirements A deep and growing walk with the Lord Jesus that includes your personal spiritual growth and the ability to support others in their spiritual growth Embrace...

Target Staff Type    Supported/Volunteer Work Location    JAARS Waxhaw FTE    0.500 Position Summary Greet and welcome visitors and staff and provide general administrative support for the Aviation department. This is a 20 to 40 hour per week position for a volunteer or a staff person who raises support.   Position Responsibilities Ensure that visitors and callers to the Aviation department are greeted and directed to the appropriate person Track personnel “In & Out of Office” in order to take messages for absent personnel Provide administrative support as requested Monitor the coffee stations to keep them replenished Position Requirements A deep and growing walk with the Lord Jesus that includes your personal spiritual growth and the ability to support others in their spiritual growth Embrace the   vision, mission, and core values of JAARS Excellent organization and communication skills with all levels of staff; a flexible,...

Target Staff Type            Volunteer or                                             Supported : a staff person who raises their own financial support Work Location  JAARS Waxhaw FTE        0.500     This is a 20 to 40 hour per week position for a volunteer or a staff person who raises support. Position Summary          As an Aviation Office Manager / Administrative Assistant you will be filling a critical role in the daily functions and task of running a smooth and efficient Mission Aviation business.  Managers need skilled personnel standing in the gaps to help cover many of the daily tasks and functions that, if not otherwise cared for by you, would cause them to be excessively overburdened and cause huge inefficiencies and loss of production. These administratively skilled personnel are key to our success.   Position Responsibilities              Help with various scheduling tasks Plan and organize a wide range of department activities Help draft and send...

Target Staff Type            Supported/Volunteer Work Location  JAARS Waxhaw or Remote FTE        0.500 Position Summary          A Regional Partner Relations Representative will build relationships with donors, especially key donors, to broaden their vision and encourage their greater involvement with JAARS in support of Vision 2025. Reps will contact individuals by telephone, in writing, or through a personal visit to thank them for financial support, as well as encouraging additional or new financial partnerships. Position Responsibilities              Build relationships with JAARS financial partners through regular personal contacts with an emphasis on major donors. Call, write, and visit donors to express appreciation for their financial gifts Present opportunities to the donors for their involvement Maintain biographical and interest information to assist in developing relationships and to better match donors with project funding needs. Stay up to date...

Target Staff Type           Paid Work Location  JAARS Waxhaw FTE        1.000 Position Summary          JAARS, one of the largest campus properties in Waxhaw, is actively seeking an innovative and dynamic HVAC and Appliance Services Manager. The successful candidate will deliver all aspects of service and support to our campus HVAC, chillers, heat pumps, furnaces, boiler systems, and appliances, including efficient installation, inspection, troubleshooting, preventative maintenance, and repair solutions.   Position Responsibilities              Collaborate with Facilities Director to plan, track, and complete critical current and future HVAC projects, and deliver these large-scale projects to time and budget expectations Consistently apply repair and preventative maintenance solutions to conserve budget resources and maximize current equipment usage; actively seek to maximize equipment capital value, and manage cost containment and reductions measures; recommend...

Target Staff Type            Supported/Volunteer Work Location  JAARS Waxhaw FTE        0.500 Position Summary            As an Aviation Office Manager / Administrative Assistant you will be filling a critical role in the daily functions and task of running a smooth and efficient Mission Aviation business.  Managers need skilled personnel standing in the gaps to help cover many of the daily tasks and functions that, if not otherwise cared for by you, would cause them to be excessively overburdened and cause huge inefficiencies and loss of production. These administratively skilled personnel are key to our success.   This is a 20 to 40 hour per week position for a volunteer or a staff person who raises support.   Position Responsibilities              Help with various scheduling tasks Plan and organize a wide range of department activities Help draft and send correspondence Work in and maintain department databases Be available to interact with public...

Target Staff Type            Supported/Volunteer Work Location  JAARS Waxhaw FTE        0.700 Position Summary          Maintaining a safe and efficient airport environment is essential to the success of JAARS Aviation. The JAARS Townsend airport encompasses four different runways and several helipads which are used both to train future aviators, and to conduct other JAARS related business. As an Airport Manager, your role is crucial to the success of JAARS and the support of Bible Translation around the world.   The position is for a staff person volunteering or raising support to serve 30 to 40 hours per week.   Position Responsibilities              Provide oversight of the runway and helipad environment, ensuing proper ground maintenance of clearways and overruns Maintain security fences, gates, wind indicators, airport markings, and signage Manage the ramps and aircraft tie-down areas, including the contractual agreements with permanent resident aircraft...

Target Staff Type             Supported/Volunteer Work Location   JAARS Waxhaw FTE         1.000 Position Summary           Provide leadership and supervision for JAARS Sea Freight Shipping office in Waxhaw, North Carolina. This job provides a vital service for our worldwide operations. The Sea Freight Shipping department involves receiving, packing and crating goods for outbound sea freight shipments around the world, as well as receiving inbound sea freight shipments from various locations around the world and handling the shipment of goods to final destinations in the USA by land or air. Position Responsibilities               Advise, communicate and collaborate with members, other JAARS departments, field offices, shipping agencies and trucking companies via phone, email, text and documents about shipping, including rates, process and other information Export Process vendor drop-shipments, repack and label goods, build and pack shipping crates, load sea...

Target Staff Type            Supported/Volunteer Work Location  JAARS Waxhaw FTE        1.000 Position Summary          Provides financial information to management by researching and analyzing accounting data and preparing reports.  Completes general ledger account reconciliations on a monthly basis and bank account reconciliations. Ensures compliance to GAAP and FASB requirements and assists in the auditing process as requested by the CFO or the Director of Accounting. Position Responsibilities             Provide financial information to management by researching and analyzing accounting data and preparing reports Prepare budget templates and reports Prepare asset, liability, and capital account entries by compiling and analyzing account information Document financial transactions by entering account information Recommend financial actions by analyzing accounting options Substantiate financial transactions by auditing documents Maintain financial...

Target Staff Type            Supported/Volunteer Work Location  JAARS Waxhaw FTE        0.500 Position Summary          As a member of the Guest Services team, the receptionist is responsible for providing a warm welcome to visitors, directing guests and staff, and helping individuals connect with the right person or department. Position Responsibilities             Welcome guests and staff in a pleasant and friendly manner Help individuals know where to find the person/help they need Pursue answers to questions for guests and staff Respond to inquiries in an efficient and timely manner Maintain security by following procedures and issuing visitor badges Answer the phone in a professional and courteous manner   Position Requirements High school diploma or equivalent Warm and personable conversationalist with the ability to build relationships Comfortable meeting people Takes initiative Ability to multitask Competent computer user...

Target Staff Type            Supported/Volunteer Work Location  JAARS Waxhaw FTE        0.750 Position Summary          Are you gifted in multi-tasking? In organization? Are you friendly and welcoming? Have you scheduled appointments, and handled and reconciled financial transactions? JAARS Health Services has a critical need for help at our front desk reception area. We serve the JAARS Center staff, furloughing missionaries, and immunizations for the church community. Position Responsibilities             Follow procedures to open and close office and waiting room areas, and maintain them in an orderly condition Answer phones, greet, and process patients Maintain patient appointment book, prepare patient charge sheets, and make referrals Process and report credit card transactions, prepare and submit member charges Perform daily cash report, petty cash, and deposit procedures Complete daily sign-in sheets statistical report Position Requirements...