October 15, 2010Ms. Norma Fedley Call Center Manager E-Commerce Software, Inc. 348 Shield Avenue Anaheim, CA 92806
Dear Ms. Fedley:
Thank you for the opportunity to interview with you today for the Call Center Customer Service Representative position. I am excited by the products and services that E-Commerce Software offers, and was impressed by the company's genuine commitment to good customer service.
As I stated in the interview, I believe that I could do an excellent job in the position. From my previous experience as a Customer Service Representative in a call center, I have developed strong skills in taking orders and solving customer problems courteously and efficiently. I am good at listening for customer needs and identifying products that meet those needs. I take initiative in suggesting additional products that may be of interest to the customer, as well.
Please feel free to contact me if you need any additional information. I look forward to hearing from you next week as you indicated in our interview. Thank you.
Sheila Martin4757 Court Avenue Anaheim, CA 92809 (714) 574-8976 [email protected]
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