Apr 19, 2021
Service Experience Manager Featured
Target Staff Type Supported/Volunteer Work Location JAARS Waxhaw FTE 1.000 Position Summary The Service Experience Manager will drive service experience and operational excellence by supporting the Service Desk function for the JAARS campus. The Service Desk receives inbound calls and messages for technical and operational outages and service needs. The Service Experience Manager will continuously improve quality and technology in the staff’s policies, procedures and workflows for, but not limited to, overall call effectiveness, routing of incoming calls and receptionist activities, change, practices, etc. Position Responsibilities Analyze and develop policies, procedures, plans and programs with focus on improving long term, scalability and sustainable organizational value and efficiency Supervise receptionist and switchboard staff, including scheduling, coverage, training and learning Collaborate with the Technology and Business Solutions...
JAARS, Inc. JAARS, NC, USA Full time