Nov 12, 2018

Salesforce Business Analyst

  • JAARS, Inc.
  • Waxhaw, NC, USA
Full time IT Nonprofit

Job Description

JAARS’ mission is to make Bible translation and language development possible, especially in the most remote and difficult places on earth. We do that by enabling locally appropriate and sustainable solutions in transportation, technology, media, and training. We partner closely with SIL International, the organizations of the Wycliffe Global Alliance, and with other organizations locally and globally. JAARS has a 70-year history of innovation and excellence in supporting Bible translation around the world.

We ( are a 501(c) (3) non-profit Christian ministry headquartered on a beautiful 500+ acre campus just south of Charlotte, NC. Our campus includes extensive training facilities, an airfield, office and commercial facilities, guest housing, food services, recreational areas, clinic, on-site childcare, and youth and family ministry support for staff and partners. We are pleased to have more than five hundred people serving on our campus with JAARS and several partner organizations.

The ministry is experiencing tremendous growth opportunities globally.  We recognize that to realize our full potential we need to evaluate our current systems and enhance them for the future. Our leadership team is looking for people with the skills and experience to make this happen.

As JAARS responds to strategic opportunities locally and globally, we are seeking a Business Analyst to be a team leader supporting the JAARS Customer Relationships Management, and Human Resources environments by establishing and maintaining a close relationship with our business staff, designing and improving business processes, leveraging system functionality for greater effectiveness, coaching and training end-users, and overall operations. The Technology Business Analyst is a member of the Technology & Business Solutions department. This position is a full-time position requiring 40 hours per week.


  • Serve as point of contact for developing and prioritizing incidents, change requests, system alterations, and customization
  • Lead on projects and directs the work of the Application Administrator
  • Serve as a backup Application Administrator
  • Leverage system functionality and capabilities to meet JAARS needs
  • Analyze system interfaces and processes increasing the effectiveness of the system
  • Perform ongoing process improvement
  • Recommend best practices and opportunities for automation
  • Develop requirements for system integrations and enhancements
  • Document system configurations, data models, and core processes
  • Develop and maintains workflows, functions, configurations, reports, and dashboards
  • Assist in establishing and modifying JAARS policies, ensuring compliance and best practices
  • Participate in the coaching and training in system functionality
  • Identify and facilitate system platform maintenance and enhancements
  • Perform other responsibilities as assigned

Aptitudes and Gifting

  • First and foremost, must have a deep and growing walk with the Lord Jesus
  • Committed to & excited about the Vision and Mission of JAARS
  • Has a servant heart attitude
  • Interacts positively and collaborates as a member or leader of a team
  • Excellent organizational and interpersonal skills.
  • Ability to independently develop approaches to complex systems, process redesign and analyze problems.
  • Must have a strong bias toward completing tasks and achieving goals
  • Must be well organized and detail oriented
  • Must be a self-starter, able to work independently and capable of managing multiple responsibilities
  • Consistently ready to learn and grow

Experience, Training, and Education


  • Salesforce experience and demonstrated expertise and relevant experience in CRM, HR, ERP, and related applications
  • Minimum of 2 years in business analysis or related role
  • Bachelor’s degree in IT or related experience


  • Certification in Salesforce is highly desired
  • MBA and/or relevant graduate degree desirable

To Apply

  1. Complete JAARS employment application: Visit and see Paid position description, then complete the online application.
  2. Submit your resume and the completed application to  

Apply Now

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