Customer Service Advocate

The starting hourly rate for this role is $18.75 - $19.50 based on location.

Actual starting hourly rate will be determined based on a successful candidate's work location and may include compensation for certain skill-based or shift-based differentials. This role includes opportunity to receive an annual bonus amount based on a specialized compensation plan. Actual bonus amounts are determined by length of time in role, individual performance, and organizational performance. 

States we employ in: AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, SC, TN, TX, VA, WI, WV. In order for your candidacy to be considered, you must have established residency in one of these states or being willing to relocate. If you live within 50 miles of either the Melbourne, FL or Colorado Springs, CO office, you would be expected to work onsite 3 days per week. 

The Mission

At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief.

The Team

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.

The Job

Christian Care Ministry’s Customer Service Advocate are a primary resource for our program members and medical service providers who may have questions or concerns related to the membership guidelines, general provisions of the program, technical support, paying their monthly share amounts, and so much more. Customer Service Advocates are an incredibly important part of carrying out the mission and vision of Christian Care Ministry.

Essential Job Duties & Responsibilities

• Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace
• Troubleshooting and resolving issues
• Working with a high sense of urgency with all medical service providers and program members
• Showing compassion and understanding to customers in need
• Meeting monthly service objectives as outlined by management
• Embracing any additional training, development, or special assignments with optimism
• Adhering to company rules and policies
• Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others
• Offering prayer to all members and providers at every appropriate opportunity
• Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs
• All other duties as assigned

Essential Skills & Abilities

• Oral and written communication expertise
• Typing speed of 30 wpm or more
• Reading and interpreting documents
• Strong multi-tasking
• Critical thinking and problem solving
• Applying understanding to carry out instruction furnished in written, oral, or diagram form
• Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom
• Familiarity working with two computer monitors
• Strong knowledge of computer hardware and software
• Maintaining strict adherence to scheduled tasks
• Staying connected in a remote environment using multiple communications channels simultaneously
• Utilizing a database system including how to update fields
• Familiarity with medical coding
• Ability to communicate with medical providers using professional decorum
• Experience with provider networks and eligibility
• Working knowledge of HIPAA compliance

Core Competencies/Demonstrable Behaviors

• Situational Adaptability – adapting approach and demeanor in real time to match the shifting demands of different situations.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Ensures Accountability - Holding self and others accountable to meet commitments.
• Manages Complexity - "Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems."
• Action Oriented – takes on tasks and new opportunities with a sense of urgency and enthusiasm

Education and/or Experience

• High school diploma or GED
• Two (2) years experience in a medical, dental, optical or related setting required
• Two years high volume contact center experience preferred

Supervisory Responsibilities

• This job has no supervisory responsibilities

Incentives & Benefits

We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.

For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:

• Medical
• Health Savings Account
• Employer Paid Life Insurance and Long-term Disability Insurance
• Dental
• Vision
• Short-term Disability
• Accident, Critical Illness, Hospital Indemnity
• 401(k) – up to 4% match
• Paid-time off – accrued bi-weekly
• Wellness plan
• Employee Assistance Program
• Anniversary Awards Program
• Birthday Awards