Immediately Hiring Remote Seasonal Customer Service Call Center Representatives for an 11/29/21 start date!
$16.25 starting hourly pay - 40 hours/week
Sign-and-stay bonus payouts of $250 at both 3 month and 6 month marks for any candidates willing to work on-site in our Colorado Springs, CO/ Melbourne, FL offices.
For remote candidates - the states that we employ in are: AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, SC, TN, TX, VA, WI, WV.
Who We Are
At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use ofMedi-Share®,a healthcare sharing ministry for Christians, we cultivate that belief. Everyone at Christian Care Ministry agrees with ourStatement of Faithwhich outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.
Christian Care Ministry’s Member Service Representatives are a primary resource for Medi-Share members and medical service providers who may have questions or concerns related to the Medi-Share membership guidelines, general provisions of the program, technical support, paying their monthly share amounts, and so much more. These Member Service Representatives are an incredibly important part of carrying out the mission and vision of Christian Care Ministry.
In order to be considered for candidacy, you must be able to work any 8 hour shift between the hours of 6 am and 7 pm Mountain Standard Time, Monday through Friday.
The Average WorkWeek
The following description of the typical work week for our Member Service Representatives at Christian Care Ministry entails the necessary skills and required qualifications for this position.
What:Finding and relaying solutions to every caller by:
Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace
Troubleshooting and resolving issues
Working with a high sense of urgency with all medical service providers and Medi- Share members
Showing compassion and understanding to members in need
Meeting monthly service objectives as outlined by management
Embracing any additional training, development, or special assignments with optimism
Adhering to company rules and policies
Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others
Offering prayer to all members and providers at every appropriate opportunity
Why:To transform society through the Biblical model of sharing by connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.
How:By utilizing necessary skills and abilities through the essential core competencies of collaboration, managing conflict, interpersonal savvy, driving results, situational adaptability, and courage. These competencies drive necessary skills such as:
Oral and written communication expertise
Typing speed of 30 wpm or more
Reading and interpreting documents
Critical thinking and problem solving
Applying understanding to carry out instruction furnished in written, oral, or diagram form
Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom
Strong knowledge of computer hardware
Utilizing a database system including how to update fields
If you read this, and if you make it to the next stage in the interview process, please proactively let us know that you saw this bullet point!
Education and/or Experience
High school diploma or GEDrequired
Two (2) years of customer service or front office medical experiencerequired
Two years high volume contact centerpreferred
Certificate level education (or greater) in medical billingpreferred
A program of Christian Care Ministry, Medi-Share is a healthcare sharing ministry where members share each other’s eligible medical bills. Its pillars are:
ACCEPTABLE under the law
In 1993, a formalized approach to sharing healthcare burdens began with the Medi-Share program. From small beginnings, this big idea took root. More than 25 years later, the Medi-Share program serves over 400,000 members, and more than $2.5 billion dollars in medical bills have been shared and discounted. Christian Care Ministry also offers a free online prayer community to equip believers to connect, encourage and pray for one another.