Oct 12, 2021

Remote Faith-based Call Center Rep

$16.25 hourly
  • Christian Care Ministry
  • Remote
Seasonal Customer Service

Job Description

Immediately Hiring Remote Seasonal Customer Service Call Center Representatives for an 11/29/21 start date!

$16.25 starting hourly pay - 40 hours/week

Sign-and-stay bonus payouts of $250 at both 3 month and 6 month marks for any candidates willing to work on-site in our Colorado Springs, CO/ Melbourne, FL offices. 

For remote candidates - the states that we employ in are: AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, SC, TN, TX, VA, WI, WV. 

Who We Are

At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. Everyone at Christian Care Ministry agrees with our Statement of Faith which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.

The Role

Christian Care Ministry’s Member Service Representatives are a primary resource for Medi-Share members and medical service providers who may have questions or concerns related to the Medi-Share membership guidelines, general provisions of the program, technical support, paying their monthly share amounts, and so much more. These Member Service Representatives are an incredibly important part of carrying out the mission and vision of Christian Care Ministry.

In order to be considered for candidacy, you must be able to work any 8 hour shift between the hours of 6 am and 7 pm Mountain Standard Time, Monday through Friday.

The Average Work Week

The following description of the typical work week for our Member Service Representatives at Christian Care Ministry entails the necessary skills and required qualifications for this position.

What: Finding and relaying solutions to every caller by:

  • Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace
  • Troubleshooting and resolving issues
  • Working with a high sense of urgency with all medical service providers and Medi- Share members
  • Showing compassion and understanding to members in need
  • Meeting monthly service objectives as outlined by management
  • Embracing any additional training, development, or special assignments with optimism
  • Adhering to company rules and policies
  • Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others
  • Offering prayer to all members and providers at every appropriate opportunity

Why: To transform society through the Biblical model of sharing by connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.

How: By utilizing necessary skills and abilities through the essential core competencies of collaboration, managing conflict, interpersonal savvy, driving results, situational adaptability, and courage. These competencies drive necessary skills such as:

  • Oral and written communication expertise
  • Typing speed of 30 wpm or more
  • Reading and interpreting documents
  • Strong multi-tasking
  • Critical thinking and problem solving
  • Applying understanding to carry out instruction furnished in written, oral, or diagram form
  • Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom
  • Strong knowledge of computer hardware
  • Utilizing a database system including how to update fields
  • If you read this, and if you make it to the next stage in the interview process, please proactively let us know that you saw this bullet point!

Education and/or Experience

  • High school diploma or GED required
  • Two (2) years of customer service or front office medical experience required
  • Two years high volume contact center preferred
  • Certificate level education (or greater) in medical billing preferred

Apply Now