Jul 23, 2021

Administrative Assistant

  • Parents of Addicted Loved Ones (PAL)
  • Phoenix, AZ, USA
Full time Administrative Nonprofit

Job Description

Parents of Addicted Loved Ones (PAL) is seeking an organized, proactive Administrative Assistant with exceptional communication and problem-solving skills to handle office duties and create a welcoming and efficient office to serve our national nonprofit.

PAL is passionate about helping people of all faiths and backgrounds deal with family members struggling with substance use disorder. As an evangelical Christian-run organization, we require employees and facilitators to agree to a general statement of faith.

 Position summary:

You will have the exciting opportunity to be an integral part of a small team in a casual office setting, supporting our PAL facilitators and the growth of the organization throughout the nation. In addition to routine office duties, you will be helping with event planning, project coordination, donor management, volunteer support, creating reports and flyers, and building office processes as the organization grows. You will be the hub of this fast-paced organization, touching lives across the country.


  • Basic office duties, including answer and directing phone calls and emails
  • Be the first point of contact for parents, donors and media wanting to learn more about PAL
  • Assist in the preparation and distribution of regularly scheduled reports
  • Independently organize and coordinate work to effectively support the program, set priorities, and meet established deadlines with little or no supervision
  • Develop and implement processes to streamline work and improve efficiencies
  • Develop and maintain an electronic and paper filing system
  • Update and maintain office policies and procedures
  • Monitor and order office and program supplies for staff and volunteers
  • Plan meetings and take detailed minutes
  • Maintain contact lists
  • Input information into financial, customer/client and donor databases or apps
  • Project and event coordination / assistance
  • Other duties or special projects as assigned

Experience and required skills: 

  • Minimum of three years administrative experience preferred
  • Knowledge of office management systems and procedures
  • Strong organizational, task and time management skills
  • Proficiency in MS Office (MS Excel, MS PowerPoint, Word and Publisher), as well as Adobe products including Adobe Acrobat Pro)
  • Ability to maintain mass email client (currently, Mail Chimp)
  • Understanding of QuickBooks or similar product for basic entry
  • Working knowledge of office equipment, such as printers and multi-function copiers
  • Ability to perform work independently and prioritize multiple projects
  • Attention to detail and problem-solving skills
  • Excellent written and verbal communication skills
  • Basic math skills and understanding of basic financial concepts

 Desired skills:

  • Ability to update website (WordPress)
  • Ability to maintain donor database (currently, NEON)
  • Project management and event coordination training and/or experience
  • Previous experience with PAL; knowledge of Substance Use Disorder

 The successful candidate will demonstrate:

  • A passion for the mission and values of Parents of Addicted Loved Ones
  • Commitment to going the extra mile to help our constituency
  • Ability to be flexible and work as a member of a dedicated team
  • A creative approach to problem solving
  • Strong skills in verbal and written communication, detail orientation, and accuracy
  • Maturity and sensitivity to work with diverse personalities in a highly collaborative team environment
  • Ability to consistently handle organizational information with sound judgement and discretion


This is a full-time position with flexible hours Monday-Friday based out of our office at 11225 N. 28th Drive, with occasional weekend and evening work. Part-time will be considered for ideal candidates (please discuss part-time schedule interest in cover letter).   Pay range is commensurate with experience. PAL offers a health and dental package and Simple IRA retirement plan for full-time employees. A pre-employment background check and drug test is required, and there is a 90-day introductory period for this position. To learn more about PAL, please visit our website at palgroup.org.

 How to Apply:

Please email a cover letter, resume and two professional references as a single Word document or pdf to jobs@palgroup.org.   No phone calls, please.

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