May 03, 2021

IT Tier 1 Help Desk Software

  • FrontiersUSA
  • Tempe, AZ, USA
Full time Information Technology (IT)

Job Description

SUMMARY: Frontiers is a Christian, faith-based non-profit partnering with churches to send their workers overseas. This position works with end users via phone, email, and/or face to face to identify and resolve technical and software issues. 

ESSENTIAL RESPONSIBILITIES:

  • Supporting end users with internal Software applications and troubleshooting issues.
  • Supporting end users with their hardware devices and troubleshooting.
  • Create/Update/Close support tickets based on customer input, work performed, or completion.
  • Will be expected to work with Windows OS, Apple OS, and Android OS devices.
  • Providing technical assistance for questions and problems that come up from our customers.
  • Remotely accessing hardware or software for clients to make changes and fix problems.
  • Will be expected to update and add new users into Office 365 Administration Portal and Active directory.
  • Will be expected to know Microsoft Dynamics CRM database for basic form development and troubleshooting workflow processes.
  • Will be supporting WordPress websites with updates, creating and troubleshooting.
  • Will be working with our Donor Dashboard that uses a PHP/Laravel coding languages.
  • Participate in after hours on call and maintenance rotation.

SKILLS/TRAITS:

  • Hands on technical support experience for building computers, setting up audio visual equipment, and adding devices to a network.
  • Hands on technical skills experience with Windows OS, Apple OS, and Android OS devices.
  • Hands-on experience of Office 365 Administration Portal.
  • Able to troubleshoot Outlook user issues, browser issues, and anti-virus issues for end users.
  • Basic experience of networking of wired and wireless setups for troubleshooting as needed.
  • Hands-on experience of Laravel used in a donor environment is preferred.
  • Hands-on experience in one if not all these fields: PHP, ASP.net, CSS and or WordPress, is preferred.
  • Have strong communication skills such as listening, writing, and/or asking accurate troubleshooting questions.
  • Have problem solving/Analysis skills.
  • Able to research problem issues.
  • Be able to multi-task tickets and projects.
  • Strong detail-oriented and organization skills.
  • Willingness to collaborate with others.
  • Strong interpersonal skills.

QUALIFICATIONS:

  • High school diploma or GED.
  • Currently in or near final semester of a two-year technical degree or minimum of second year of four-year technical degree is preferred. 

 

Frontiers values the importance of life and work balance and offers flextime options.  This job posting is a summary of the position.  A full description will be provided during the recruiting process.

To apply, send a cover letter and resume.  No phone calls please.  Because of the number of emails received, you may not receive an individual response.

 


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