Target Staff Type Supported/Volunteer
Work Location JAARS Waxhaw
The Service Experience Manager will drive service experience and operational excellence by supporting the Service Desk function for the JAARS campus. The Service Desk receives inbound calls and messages for technical and operational outages and service needs. The Service Experience Manager will continuously improve quality and technology in the staff’s policies, procedures and workflows for, but not limited to, overall call effectiveness, routing of incoming calls and receptionist activities, change, practices, etc.
Analyze and develop policies, procedures, plans and programs with focus on improving long term, scalability and sustainable organizational value and efficiency
Supervise receptionist and switchboard staff, including scheduling, coverage, training and learning
Collaborate with the Technology and Business Solutions team to implement automated practices and tools
Support other staff in a matrix environment
Develop reports, metrics and KPIs(Known Performance Indicators) to track effectiveness and efficiencies of the Service Desk’s activities, projects and programs
Develop recommendations for training internal team members and internal department stakeholders on service desk activities and/or related organization functions
A deep and growing walk with the Lord Jesus that includes your personal spiritual growth and the ability to support others in their spiritual growth
There are nearly 600 million people in the world with little or no access to Scripture in the language they know best, their heart language.
JAARS makes Bible translation and language development possible, especially in the most remote places on earth. We do that by enabling locally appropriate and sustainable solutions in transportation, technology, media and training.
We need more staff to make that possible. Of those who work at the JAARS Center in Waxhaw, N.C., 50% are volunteers either short or long term, full or part time, and of all ages and backgrounds. Missionaries and a few paid personnel round out the staff.
Consider becoming part of our team that impacts people for eternity by helping give them God’s Word.