Sep 10, 2020

Guest Services Team Member

  • JAARS, Inc.
Part time Customer Service Entry Level Volunteer Opportunities

Job Description

Target Staff Type            Supported/Volunteer

Work Location  JAARS Waxhaw

FTE        0.500

Position Summary         

As a member of the Guest Services team, the Guest Services Team Member is focused on creating a positive and memorable experience for guests and staff attending special events. The Guest Services team member will work in coordination with the Events Coordinator.

Position Responsibilities             

  • Welcome incoming guests or groups in an engaging and hospitable manner
  • Coordinate and participate in event staging, setup, and cleanup (no heavy lifting)
  • Act in liaison role, serving between kitchen and other Guest Services staff, and event guests
  • Respond to guests' questions and anticipate unstated requests in a timely and courteous manner
  • May provide scheduling backup for the Events Coordinator

Position Requirements 

  • A deep and growing walk with the Lord Jesus that includes your personal spiritual growth and the ability to support others in their spiritual growth
  • Embrace the vision, mission, and core values of JAARS
  • Ability to perform in a guest experience or customer service role
  • Ability to consistently engage as a friendly, warm, and personable host
  • Experience related to driving customer service and the guest experience
  • Excellent communication and active listening skills
  • Attention to detail
  • Take initiative in order to anticipate guests’ needs

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