Jun 29, 2020

IT Senior Service Desk Analyst

$40,000 - $43,000 yearly
  • The Master's University
  • Santa Clarita, CA, USA
Full time Information Technology (IT)

Job Description

This position is responsible to catalyze and advance service desk operations, primarily through facilitating service ticket resolution on both a team as well as personal level. This position places a substantial premium on execution, is highly visible, public facing and contributes heavily to the Service Desk reputation within the organization. This role is critical to ensure that Service Desk communications remain at high levels in concert with SLAs spearheaded by the Service Desk Manager. This position also provides a fundamental level of tactical assistance to the Service Desk Manager, especially through supervision of the Service Desk part time support staff. This role works in tight concord with the Service Desk Manager and reports to the Director of IT Operations.

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