Feb 04, 2020

Shelter Case Manager- San Jose, CA

$20.00 hourly
  • CityTeam
  • San Jose, CA, USA
Full time Management Other Nonprofit

Job Description

CityTeam is a Christian non-profit dedicated to supporting communities by meeting immediate needs and enabling lasting solutions for those struggling with poverty, homelessness, and addiction. Being part of CityTeam is not just a career but a calling. Whether we’re working on the frontlines in Programs or working behind the scenes in Support Services, we feel privileged to use our education, experience, and gifts to love people and bring glory to God.


The Shelter Case Manager is responsible for the day-to-day operations of our CityTeam Connect and Turning Point ministries in San Jose. The Shelter Case Manager will collaborate with other CityTeam program staff to coordinate appropriate services for the men in our programs. Under the direction of the Director of Men’s Programs and Operations Manager, the Shelter Case Manager will execute the strategic initiatives for our emergency shelter and transitional housing for men in crisis. Our ideal candidate will have a heart for the homeless, function well under pressure, and handle conflict and difficult situations with grace. Our ministry is often unpredictable and can be volatile, so we are looking for someone who can pivot quickly and deal with surprises and unexpected twists in a Christ-like manner.


The Shelter Case Manager position is a full-time, nonexempt position. Beyond wage, CityTeam offers a great benefit package, including but not limited to Medical, Dental, and Vision insurance, Paid Vacation, Paid Holidays, Paid Sick Leave, and Retirement Benefits. All of this is wrapped up in a Christian environment that values Teamwork, Accountability, Humility, Innovation, and Joy.



  1. Develop and supervise programming elements of men’s shelter services and Turning Point program.
  2. Develop, implement, and maintain program policies and procedures for a sanitized and organized shelter environment.
  3. Provide spiritual leadership for the community in the Connect and Turning Point Programs. Develop opportunities for the men in the shelter programs to discuss God and spirituality. Provide training and resources to support our volunteers, residents, and interns in this capacity.
  4. Track and maintain accurate records regarding, resident roster, clients, volunteers, and occupancy of the shelter program.
  5. Provide supervision and accountability for the men receiving emergency services, including general behavior, discipline, training, and referrals.
  6. Operate within the budget established by the Executive Director. Obtain advance approval from the Operations Manager for any purchases beyond normal expenditures.
  7. Oversee intake and structure of the Turning Point Program.
  8. Collaborate with the Food Service Manager and CityTeam @ Work staff to coordinate appropriate services and transfer flow for all of the men in our programs.
  9. Work with Support Services to ensure paperwork is completed in a timely manner.
  10. Maintain accurate and up to date record keeping and provide reports as necessary.
  11. Manage multiple projects, prioritize tasks and intelligently delegate.
  12. Maintain an environment that is conducive to building trust and unity as well as high motivation and achievement.
  13. Represent CityTeam Ministries at community Homeless Coalition meetings and in other collaborative partnership efforts, including re-entry services and relevant homeless service organizations.
  14. Advocate for CityTeam with those in your circles of influence.
  15. Other duties and special projects as assigned by the Operations Manager.


PLEASE NOTE: To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Required Education and Experience

  • High school diploma or equivalent
  • Minimum 2-years’ experience working with homeless population
  • Computer literate and proficiency with G-Suite
  • Professional written and spoken communication skills
  • Valid CA driver’s license with a clean record


Preferred Education and Experience

  • Familiarity with CityTeam, addiction, and homelessness
  • Experience working with, mentoring, or counseling in the field of addiction
  • Experience working in a non-profit environment
  • Some administrative experience
  • Previous internship or work experience at a transitional housing unit
  • Previous life experience or educational background with homelessness, THU, case management, etc.


Physical Demands

  • Must be a male to supervise the dorm and showers of our shelter
  • Stand or sit for prolonged amounts of time
  • Walk, bend, twist, climb, balance, stoop, kneel, crouch, and crawl
  • Regularly walk up and down stairs
  • Talk and hear
  • Frequently lift and move up to 20 pounds
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
  • Finger and hand dexterity to feel, handle, and operate objects, tools or controls, and reach with hands and arms
  • Drive


Work Conditions

  • This job regularly operates in an emergency shelter environment
  • This position regularly walks to local homeless encampments and interacts with the homeless
  • This position will occasionally interact with residents and volunteers in a professional kitchen and be exposed to typical items such as a stove, knives, chemicals, slippery floors or surfaces, etc.
  • This role occasionally uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
  • This role will occasionally need to maneuver in tight quarters among donations, rolling racks, shelving, storage containers, stacked boxes, and a conveyor belt
  • Days and hours will vary, depending on ministry needs


Additional Eligibility Qualifications for CityTeam Ministries

  • Must have an intimate, personal relationship with Jesus Christ
  • Must be active in a local Christian body of believers or at least pursuing community with other Christ-followers
  • Must have compatible theology on major issues of CityTeam's Statement of Faith
  • Must be committed to serving God and the body of Christ

Job Title: Shelter Case Manager

Area/Location: Emergency Services / CT Connect & Turning Point / San Jose

Reports To: Operations Manager

Subordinates: Interns, volunteers & guests                               

Classification: Supervisor / Full Time / Non-exempt

Salary: $20 per hour, DOE

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