Jan 15, 2020

Program Manager

$50,000 yearly
  • CityTeam
  • Chester, PA, USA
Full time Administrative Management Ministry Nonprofit

Job Description

CityTeam is a Christian non-profit dedicated to supporting communities by meeting immediate needs and enabling lasting solutions for those struggling with poverty, homelessness, and addiction. Being part of CityTeam is not just a career but a calling. Whether we’re working on the frontlines in our Programs or working behind the scenes in Support Services, we feel privileged to use our education, experience, and gifts to love people and bring glory to God.


The Program Manager is a key leader for our growing Women’s Ministry at CityTeam Chester. The Program Manager will be responsible for the day-to-day operations of the Residential Program and oversee all of the logistics and processes of our brand new CityTeam Turning Point transitional housing program for women in crisis. We have two adjacent buildings that will serve single women and women with young children. Our Program Manager must be adept at building relationships with people from a variety of backgrounds, including wealthy donors, business & church partners, and those who are poor, exiting the foster care system, transitioning from jail, and struggling with addiction. The Program Manager will work strategically with the Director of Women’s & Neighborhood Programs to establish policies and procedures to establish and grow our new program. Creating a new ministry from scratch will require a Program Manager who can thrive in an ambiguous start-up environment and have the tenacity to persevere when things don’t go as planned. As a ministry leader, you will model and encourage handling conflict with grace and deal with surprises and unexpected twists in a Christ-like manner. Our ideal candidate will come from the Social Services field, be passionate about God’s transformational love, and have the administrative and people skills necessary to build a program from the ground up.


The Program Manager is a full-time exempt position. Beyond salary, CityTeam offers a great benefit package, including but not limited to Medical, Dental, and Vision insurance, Paid Vacation, Paid Holidays, Paid Sick Leave, and Retirement Benefits. All of this is wrapped up in a Christian environment that values Teamwork, Accountability, Humility, Innovation, and Joy.

 Essential Functions

  1. Develop, implement, and oversee operational elements of CityTeam Turning Point, including scheduling, supervision, and maintaining policies and procedures for care, establishing treatment plans, assessment, and services; develop appropriate integrative protocols, quality metrics, tracking, and auditing tools. Maintain accurate and up to date record keeping and provide reports as necessary.
  2. Work with the Director of Women’s & Neighborhood Programs on strategic initiatives to replicate and scale programs.
  3. Ensure program is compliant with all legal requirements by staying on top of appropriate laws, ordinances, and best practices. Responsible for building and maintaining relationships with probation, parole, and other social services agencies.
  4. Provide or otherwise ensure CityTeam’s supplemental program components are in place and operational (i.e. counseling, discipleship, life-skills, and recreational programs).
  5. Provide full life-cycle case management to residents.
  6. Oversee staff, interns, and volunteers to assist in developing action plans and case management strategies for the Women’s Residential Program. Responsible for facilitating open communication to coordinate services.
  7. Create and foster an environment that is conducive to building trust and unity as well as high motivation and achievement and conduct regular staff meetings and personally disseminate information regarding organizational change, budget, ministry philosophy, and training opportunities.
  8. Utilize effective discipleship strategies to encourage spiritual growth for staff, interns, volunteers, residents, and guests.
  9. Responsible for management of program staff, interns, and volunteers including recruitment, selection, orientation, training, mentoring, timely evaluations, and discipline.
  10. Oversee the interns assigned to the CityTeam Turning Point for Women Residential Program; work in conjunction with the corporate Intern Program Supervisor to create and structure placements that benefit the interns, providing appropriate skills and trainings; ensure requirements are met, and notify the Intern Program Supervisor of concerns or necessary terminations in a timely manner.
  11. Provide oversight of supervision and accountability for residents in all areas of the program, including general behavior, discipline, passes, job placements, and training.
  12. Operate within the budget established by the Executive Director and Director of Women’s & Neighborhood Programs. Obtain advance approval from the Program or Executive Directors for any purchases beyond normal expenditures.
  13. Collaborate with other staff to coordinate appropriate services and transfer flow for all of the women receiving services.
  14. Provide transportation for residents, driving them to and from appointments.
  15. Work with Support Services to ensure paperwork is completed in a timely manner.
  16. Manage multiple projects, prioritize tasks and intelligently delegate.
  17. Represent CityTeam Ministries at community meetings and build mutually beneficial relationships with churches, social services, and public organizations.
  18. Advocate for CityTeam with those in your circles of influence.
  19. Other duties and special projects as assigned by the Director of Women’s & Neighborhood Programs.


PLEASE NOTE: To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Required Education and Experience

  • Degree in Social Services, Counseling, or relevant professional experience
  • Minimum 5-years’ experience in Social Services field
  • Minimum 3-years’ managerial experience supervising staff
  • Computer literate and proficiency with Microsoft Suite and G-Suite
  • Professional written and spoken communication skills
  • Valid PA driver’s license with a clean record


Preferred Education and Experience

  • Experience with the foster care system
  • Familiarity with CityTeam, homelessness, and addiction
  • Some experience in the field of addiction
  • Experience leading interactive process group therapy sessions
  • Experience working in a non-profit environment


Physical Demands

  • Stand or sit for prolonged amounts of time
  • Walk, bend, twist, climb, balance, stoop, kneel, crouch, and crawl
  • Regularly walk up and down stairs
  • Talk and hear
  • Frequently lift and move up to 20 pounds
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
  • Finger and hand dexterity to feel, handle, and operate objects, tools or controls, and to reach with hands and arms
  • Drive


Work Conditions

  • This job regularly operates in a residential program environment
  • This role regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
  • This role will occasionally need to maneuver in tight quarters among donations, rolling racks, shelving, storage containers, stacked boxes, and a conveyor belt
  • Days and hours will vary, depending on ministry needs


Additional Eligibility Qualifications for CityTeam Ministries

  • Must have an intimate, personal relationship with Jesus Christ
  • Must be active in a local Christian body of believers or at least pursuing community with other Christ-followers
  • Must have compatible theology on major issues of CityTeam's Statement of Faith
  • Must be committed to serving God and the body of Christ

Job Title: Program Manager

Area/Location: Women’s Residential Program / Chester, PA

Reports To: Director of Women’s & Neighborhood Programs

Subordinates: Program Coordinator, interns, volunteers, & residents                                  

Classification: Manager / Full Time / Exempt

Salary: Range starts at $50,000, DOE

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