CityTeam is a Christian non-profit dedicated to supporting communities by meeting immediate needs and enabling lasting solutions for those struggling with poverty, homelessness, and addiction. Being part of CityTeam is not just a career but a calling. Whether we’re working on the frontlines in our Programs or working behind the scenes in Support Services, we feel privileged to use our education, experience, and gifts to love people and bring glory to God.
The Program Manager is a key leader for our growing Women’s Ministry at CityTeam Chester. The Program Manager will be responsible for the day-to-day operations of the Residential Program and oversee all of the logistics and processes of our brand new CityTeam Turning Point transitional housing program for women in crisis. We have two adjacent buildings that will serve single women and women with young children. Our Program Manager must be adept at building relationships with people from a variety of backgrounds, including wealthy donors, business & church partners, and those who are poor, exiting the foster care system, transitioning from jail, and struggling with addiction. The Program Manager will work strategically with the Director of Women’s & Neighborhood Programs to establish policies and procedures to establish and grow our new program. Creating a new ministry from scratch will require a Program Manager who can thrive in an ambiguous start-up environment and have the tenacity to persevere when things don’t go as planned. As a ministry leader, you will model and encourage handling conflict with grace and deal with surprises and unexpected twists in a Christ-like manner. Our ideal candidate will come from the Social Services field, be passionate about God’s transformational love, and have the administrative and people skills necessary to build a program from the ground up.
The Program Manager is a full-time exempt position. Beyond salary, CityTeam offers a great benefit package, including but not limited to Medical, Dental, and Vision insurance, Paid Vacation, Paid Holidays, Paid Sick Leave, and Retirement Benefits. All of this is wrapped up in a Christian environment that values Teamwork, Accountability, Humility, Innovation, and Joy.
Develop, implement, and oversee operational elements of CityTeam Turning Point, including scheduling, supervision, and maintaining policies and procedures for care, establishing treatment plans, assessment, and services; develop appropriate integrative protocols, quality metrics, tracking, and auditing tools. Maintain accurate and up to date record keeping and provide reports as necessary.
Work with the Director of Women’s & Neighborhood Programs on strategic initiatives to replicate and scale programs.
Ensure program is compliant with all legal requirements by staying on top of appropriate laws, ordinances, and best practices. Responsible for building and maintaining relationships with probation, parole, and other social services agencies.
Provide or otherwise ensure CityTeam’s supplemental program components are in place and operational (i.e. counseling, discipleship, life-skills, and recreational programs).
Provide full life-cycle case management to residents.
Oversee staff, interns, and volunteers to assist in developing action plans and case management strategies for the Women’s Residential Program. Responsible for facilitating open communication to coordinate services.
Create and foster an environment that is conducive to building trust and unity as well as high motivation and achievement and conduct regular staff meetings and personally disseminate information regarding organizational change, budget, ministry philosophy, and training opportunities.
Utilize effective discipleship strategies to encourage spiritual growth for staff, interns, volunteers, residents, and guests.
Responsible for management of program staff, interns, and volunteers including recruitment, selection, orientation, training, mentoring, timely evaluations, and discipline.
Oversee the interns assigned to the CityTeam Turning Point for Women Residential Program; work in conjunction with the corporate Intern Program Supervisor to create and structure placements that benefit the interns, providing appropriate skills and trainings; ensure requirements are met, and notify the Intern Program Supervisor of concerns or necessary terminations in a timely manner.
Provide oversight of supervision and accountability for residents in all areas of the program, including general behavior, discipline, passes, job placements, and training.
Operate within the budget established by the Executive Director and Director of Women’s & Neighborhood Programs. Obtain advance approval from the Program or Executive Directors for any purchases beyond normal expenditures.
Collaborate with other staff to coordinate appropriate services and transfer flow for all of the women receiving services.
Provide transportation for residents, driving them to and from appointments.
Work with Support Services to ensure paperwork is completed in a timely manner.
Manage multiple projects, prioritize tasks and intelligently delegate.
Represent CityTeam Ministries at community meetings and build mutually beneficial relationships with churches, social services, and public organizations.
Advocate for CityTeam with those in your circles of influence.
Other duties and special projects as assigned by the Director of Women’s & Neighborhood Programs.
PLEASE NOTE: To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Experience
Degree in Social Services, Counseling, or relevant professional experience
Minimum 5-years’ experience in Social Services field
CityTeam is a nondenominational Christian nonprofit compassionately serving the poor, the homeless, and the lost in San Jose, Chester, San Francisco, Oakland, and Portland.
Since 1957, CityTeam has been serving people in extreme poverty and helping them transform their lives, their families and their communities. Today, with the help of volunteers and faithful donors, CityTeam is impacting the lives of over 500,000 people each year.
What We Do
CityTeam is founded on meeting local needs. Our programs across the United States offer help and hope to those in need with hot meals, shelter, life transformation programs, clothing, hygiene items, learning and career help, discovery Bible studies, and so much more. Each city has customized programs to specifically meet the needs of their community.
Is to share Christ’s unconditional and redemptive love by caring for immediate needs and enabling lasting solutions.
Restoring lives and rebuilding communities through innovative programs which provide food, shelter, clothing, training, and spiritual transformation.