Oct 31, 2019

Correspondence Associate

  • World Challenge
  • Colorado Springs, CO, USA
Full time Customer Service Ministry Nonprofit

Job Description

About the Position:

The Correspondence Associate works to provide exceptional customer service to World Challenge constituents.  Through the use of various communication channels, the Correspondence Associate will respond to written communication, requests for prayer,  and ensure that World Challenge is working to meet the needs of our constituents in their daily walk through the services that World Challenge provides.

What You'll Do:

  • Provide personal connection for all incoming emails, postal mail, phone requests, and assigned online communications.
  • Provide timely responses for all constituent concerns.
  • Assist with the donor acknowledgement process.
  • Review website and ministry communications routinely to update ministry information.
  • Through the World Challenge constituent database, track all inquiries / communications and process constituent record changes.
  • Respond to requests for prayer, both verbally and in writing.
  • Assist in the area of special communication projects to include determining groups of constituents to receive communication, manage responses from constituents, and track and create reports.
  • Process incoming constituent record updates, track communications and provide support for donation processing.
  • Ability to manage and lead department workflow as needed.

What You'll Need to be Successful:

  • Associate's degree in communications or related field.
  • Minimum of 3 years experience  in customer service or related field.
  • 1 year of demonstrated leadership experience.
  • Alignment and agreement with World Challenge's Statement of Faith.
  • Ability to provide prayer and apply biblical understanding in alignment with God's word.
  • A personal walk with Jesus Christ.
  • Excellent communication, customer service, and interpersonal skills.
  • Strong organizational skills.
  • Must be able to effectively communicate both verbally and in writing with the use of proper spelling and grammar.
  • Ability to take initiative and see projects through to completion.
  • Ability to maintain confidentiality.
  • Proficient in the use of computers to include Microsoft Office, database management, and internet.

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