Aug 08, 2019

Donation Processing Specialist

$22.00 hourly
  • CityTeam
  • San Jose, CA, USA
Full time Administrative Customer Service General Business Ministry Jobs Nonprofit

Job Description

Job Title:  Donation Processing Specialist

Area/Location:  Donation Processing / San Jose, CA

Reports To:  Donation Processing Director

Subordinates:  Volunteers

Classification:  Specialist / Full time / Non-Exempt

Salary:  Range starts at $22 hour, DOE




CityTeam is a Christian non-profit dedicated to supporting communities by meeting immediate needs and enabling lasting solutions for those struggling with poverty, homelessness, and addiction. Being part of CityTeam is not just a career but a calling. Whether we’re working on the front-lines in Programs or working behind the scenes in Support Services, we feel privileged to use our education, experience, and gifts to love people and bring glory to God.


The Donation Processing Specialist is a member of a small 3-person DP Department, so we are looking for someone with excellent communication skills, is open and receptive to feedback, takes initiative, and is able to handle conflict in a Christ-like manner. The person in this position must be able to work on multiple projects, maintain the highest level of accuracy and confidentiality, and meet deadlines without constant direction. Our Donation Processing Specialist must be a critical thinker who understands how processes interact and affect each other. The day-to-day record keeping is repetitive, but the rush of the holidays will definitely keep you on your toes. In addition to the regular processing of mail and donations, the Donation Processing Specialist will also be a key member of the special events team, providing support setting up, processing payments, answering questions, interacting professionally with donors, and doing whatever needs to get done. 


The Donation Processing Specialist is a full-time non-exempt position. Beyond salary, CityTeam offers a great benefit package, including but not limited to Medical, Dental, and Vision insurance, Paid Vacation, Paid Holidays, Paid Sick Leave, and Retirement Benefits. All of this is wrapped up in a Christian environment that values Teamwork, Accountability, Humility, Innovation, and Joy.



  1. Maintain and process normal monetary donations.
  2. Regularly add and update donors to the donor database.
  3. Open, sort, process, prepare, drop off, pick up mail from the post office, and communicate with the post office and internal staff regarding mail, when necessary.
  4. Generate batch tapes and prepare checks and devices for batch entry.
  5. Generate regular reports and receipts and distribute acknowledgement letters. Support other CityTeam departments by creating and providing custom reports, as necessary.
  6. Reconcile cash and other items with the donation-processing department.
  7. Serve as back up to process online donations and other complex financial gifts.
  8. Provide excellent customer service to all stakeholders.
  9. Maintain, review, and adjust, where appropriate, all records and systems affecting the immediate area of responsibility.
  10. Troubleshoot and communicate with machine vendors for maintenance and other issues.
  11. Manage multiple projects and prioritize effectively.
  12. Proactively safeguard and promote the ministry.
  13. Perform other related duties as required.
  14. Assist with offsite special events on weekends and evenings at least 2-4 times a year.


PLEASE NOTE: To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Physical Demands

  • Sit or stand for prolonged amounts of time
  • Walk, bend, kneel, and twist
  • Talk and hear
  • Drive
  • Ability to lift, pull, and push up to 30 pounds
  • Finger and hand dexterity to feel, handle, and operate objects, tools or controls, and to reach with hands and arms
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Required Education and Experience

  • Expert proficiency with computers and Microsoft Office Suite
  • Advanced data entry
  • Ability to effectively work in a fast-paced environment
  • Proficiency with 10-key
  • Minimum 40-CWPM
  • Must pass CityTeam Security Clearance
  • Valid CA Driver’s License with a clean record


Preferred Education and Experience

  • Preferred intermediate skill in Microsoft Excel
  • Familiarity with Raiser’s Edge NXT


Work Conditions

  • This job operates in a professional office environment
  • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
  • Days and hours of work are Monday through Friday between 8:00 am to 5:00 pm
  • At least 2-4 offsite evening and weekend events throughout the year, which may require overtime hours
  • Frequent short distance trips to post office and office supply store, as needed


Additional Eligibility Qualifications for CityTeam Ministries

  • Must have an intimate, personal relationship with Jesus Christ
  • Must be active in a local Christian body of believers or at least pursuing community with other Christ-followers
  • Must have compatible theology on major issues of CityTeam's Statement of Faith
  • Must be committed to serving God and the body of Christ

Apply Now