Mar 14, 2019

Customer Success Manager - Church and Faith Vertical

  • Goldstone Partners
  • Boulder, CO, USA
Full time Other

Job Description

Gloo, headquartered in beautiful Boulder, Colorado, builds software for people and organizations dedicated to improving lives. We’re leveraging the same exponential tech that’s driving success in other industries and making it available through tools such as big data, custom assessments, an engagement app, and eventually an entire market network focused on growth. As one of Boulder’s most successful and innovative tech companies, Gloo needs more talented professionals who are driven to make a positive impact on humanity. Are you one of them?

As the newest member of our team you'll be helping us grow this business unit.  You'll be focused specifically on the Church ministry team so leveraging any faith background or work in and around the church ecosystem will help you connect with your customers.  You’ll join at the hip with our customers during the onboarding stage and walk with them through the entire deployment cycle.  Your experience in account management and comfort implementing software will help each new customer group with their adoption journey.  Your success will be measured by audience activations, upselling add-on features and renewals at the end of their year one.

What you’ll be doing:

  • Building deep, trusting relationships throughout the customer organization on the phone, video meetings and through email
  • Being consistently available to your stakeholders to make sure they know we care
  • Managing between 20 and 40 simultaneous deployments at various stages, so an incredible command of project management is essential
  • Providing status reports regarding progress, activities and outcomes for each deployment
  • Delivering training programs in order to maximize platform adoption
  • Maintaining a customer churn forecast and execute against strategies to retain current customers
  • Evangelizing new product features to your stakeholders so they can take full advantage of them
  • Maintaining Salesforce so that your leadership and your sales team are always “in the know”
  • Working with the product and user experience teams to surface customer wishes and “boots on the ground” feedback that will help us enhance our product suite for the future

What you’ll bring with you:

  • A Bachelor's Degree (BA/BS) – commensurate experience may substitute for degree requirements
  • A minimum of 3 years of experience in account management or customer success with a technology company or marketing agency
  • Experience helping customers navigate innovative products and solutions
  • The ability to absorb technical concepts and translate them into language that articulates business value
  • An intense curiosity for how an organization builds intimacy with their members to deepen engagement
  • High level skills or an interest in presentation, problem solving, and delivering an excellent customer experience
  • A gifted meeting facilitator – able to present, train and manage group meetings both in person and virtually
  • A positive and energetic demeanor with the ability to exude confidence and excitement with every new challenge
  • Advanced level competency with common office tools and CRM platforms
  • An expert time manager – you easily leverage technology to keep yourself and your team happy, productive and on track

And here’s what you’ll enjoy:

  • Compensation and bonus commensurate with experience
  • Full suite of benefits including bonus
  • Five coffee shops and numerous restaurants within walking distance in beautiful downtown Boulder

Goldstone Partners is helping this experienced team of thought leaders find a gifted professional who wants to be part of something big!  Please send your resume to us directly at success@goldstonepartners.com.  Principals only please. Unfortunately, we are unable to support sponsorships at this time.


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