Cityteam is a Christian non-profit dedicated to supporting communities by meeting immediate needs and enabling lasting solutions for those struggling with poverty, homelessness, and addiction. Being part of Cityteam is not just a career but a calling. Whether we’re working on the front-lines in Programs or working behind the scenes in Support Services, we feel privileged to use our education, experience, and gifts to love people and bring glory to God.
The Neighborhood Engagement Manager will oversee the growth and replication of our community outreach programs such asfood and clothing pantries and programs for youth, women, and menindifferent neighborhoodsthroughout the Bay Area. The primary role of this position is to recruit, train, equip, and coach local leaders to develop teams that wrap their arms around their neighborhoods to meet immediate needs and empower lasting solutions. You will also do research to identify where our services are required and collaborate with partner organizations and businesses to provide and sustain these programs. This position requires excellent people skills and the ability to mobilize support and develop teams and partnerships.
The Neighborhood Engagement Manager is a full-time exempt position. Beyond salary, Cityteam offers a great benefit package, including but not limited to Medical, Dental, and Vision insurance, Paid Vacation, Paid Holidays, Paid Sick Leave, and Retirement Benefits. All of this is wrapped up in a Christian environment that values Teamwork, Accountability, Humility, Innovation, and Joy.
Develop and support the expansion of services that Community Services provides at current and future locations.
Develop and foster strong relationships with neighborhood team leaders.
Provide leadership and oversight to the Neighborhood Outreach Supervisor and neighborhood team leaders according to organizational vision and department goals.
Work with the Community Engagement Coordinator to recruit, train, schedule, and supervise volunteers. This includes the development of clear volunteer duties, expectations, and procedures.
Work with HR and the Training Department to recruit, train, supervise, and develop interns from the Cityteam internship program and outside sources, to assist in the serving and oversight of Community Services and programs we offer.
Work with the Administrative Assistant to compile reports to track Gifts in Kind and volunteer numbers for resource providers such as Second Harvest Food Bank, Assist International, and others.
Support and oversee the Neighborhood Outreach Supervisor in the design and implementation of other community programs that support Cityteam’s mission and vision to identify and equip community leaders.This includes scheduling classes, finding guest speakers, connecting guests to outside services and resources, and following up with potential participants.
Seek out resources available through other agencies, organizations, and local businesses to assist families in need.Cultivate professional relationships with the leaders and directors of these partners. Coordinate with the Administrative Assistant and Warehouse Team to schedule pick-ups, process, and distribute resources.
Provide outstanding customer service by being responsive to phone calls, emails, and in person contacts. Document and handle complaints and with grace and mercy.
Develop and maintain positive working relationships with volunteers, guests, and other Cityteam staff by actively living out and championing our core values of teamwork, accountability, humility, joy, and innovation.
Manage multiple projects, prioritize tasks, and intelligently delegate.
Participate in staff meetings, trainings, and other teambuilding activities.
Promote Cityteam and its mission, acting as an ambassador, for the purpose of recruiting allies and investors to engage in our community development efforts.
Additional duties and special projects as assigned by the Director of Community Services.
PLEASE NOTE: To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Stand or sit for prolonged amounts of time
Walk, bend, twist, & kneel
Talk and hear
Frequently lift and carry up to 50 pounds or push up to 500 pounds
Finger and hand dexterity to feel, handle, and operate objects, tools or controls, and to reach with hands and arms
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Required Education and Experience
High school diploma or equivalent
Computer literate and proficiency with Microsoft Office Suite and Google platforms
Must be bilingual (speak & write) in English and Spanish
At least 5 years of supervisory experience, including conducting performance reviews
At least 5 years of experience with formal coaching and developing leaders and teams
Experience working with populations struggling with poverty
Professional written and spoken communication skills
Valid California Driver’s License with a clean record
Seasoned public speaker comfortable conducting trainings
Preferred Education and Experience
4-year degree or related experience
1-2 years of administrative experience
Experience working with Bay Area specific poverty
Previous involvement or partnership with Cityteam
This job operates in a warehouse setting and out in different low-income neighborhoods, where conditions are subject to the weather
This role routinely uses standard office equipment such as computers, phones, overhead projectors, photocopiers, filing cabinets and fax machines
This role will regularly need to drive to meetings or events at locations throughout the Bay Area
Days and hours of work are typically Tuesday through Saturday 9:00 am-6:30 pm with frequent trainings and outreach events taking place in the evening
Attendance at occasional Sunday events will be required
Additional Eligibility Qualifications for Cityteam Ministries
Must have an intimate, personal relationship with Jesus Christ
Must be active in a local Christian body of believers or at least pursuing community with other Christ-followers
Must have compatible theology on major issues of Cityteam's Statement of Faith
Must be committed to serving God and the body of Christ
Must have experience with Disciple Making Movements strategy
Please note this job description is not designed to cover or contain a comprehensive listing of all possible duties, activities, or responsibilities. These requirements may change at any time. The signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position.
Cityteam is a nondenominational Christian nonprofit compassionately serving the poor, the homeless, and the lost in San Jose, Chester, San Francisco, Oakland, and Portland.
Since 1957, Cityteam has been serving people in extreme poverty and helping them transform their lives, their families and their communities. Today, with the help of volunteers and faithful donors, Cityteam is impacting the lives of over 500,000 people each year.
What We Do
Cityteam is founded on meeting local needs. Our programs across the United States offer help and hope to those in need with hot meals, shelter, life transformation programs, clothing, hygiene items, learning and career help, discovery Bible studies, and so much more. Each city has customized programs to specifically meet the needs of their community.