Mar 01, 2019

Neighborhood Engagement Manager

$60,000 yearly
  • Cityteam Ministries
  • San Jose, CA, USA
Full time Church Customer Service Ministry Jobs Nonprofit Social Work

Job Description

Job Title:  Neighborhood Engagement Manager

Area/Location:  Community Services / San Jose, CA

Reports to:  Community Services Director

Subordinates: Neighborhood Outreach Supervisor, Volunteers, & Interns

Classification:  Manager / Full Time / Exempt

Salary:  Range starts at 60k, DOE




Cityteam is a Christian non-profit dedicated to supporting communities by meeting immediate needs and enabling lasting solutions for those struggling with poverty, homelessness, and addiction. Being part of Cityteam is not just a career but a calling. Whether we’re working on the front-lines in Programs or working behind the scenes in Support Services, we feel privileged to use our education, experience, and gifts to love people and bring glory to God.


The Neighborhood Engagement Manager will oversee the growth and replication of our community outreach programs such asfood and clothing pantries and programs for youth, women, and menindifferent neighborhoodsthroughout the Bay Area. The primary role of this position is to recruit, train, equip, and coach local leaders to develop teams that wrap their arms around their neighborhoods to meet immediate needs and empower lasting solutions. You will also do research to identify where our services are required and collaborate with partner organizations and businesses to provide and sustain these programs. This position requires excellent people skills and the ability to mobilize support and develop teams and partnerships.


The Neighborhood Engagement Manager is a full-time exempt position. Beyond salary, Cityteam offers a great benefit package, including but not limited to Medical, Dental, and Vision insurance, Paid Vacation, Paid Holidays, Paid Sick Leave, and Retirement Benefits. All of this is wrapped up in a Christian environment that values Teamwork, Accountability, Humility, Innovation, and Joy.




  1. Develop and support the expansion of services that Community Services provides at current and future locations.
  2. Develop and foster strong relationships with neighborhood team leaders.
  3. Provide leadership and oversight to the Neighborhood Outreach Supervisor and neighborhood team leaders according to organizational vision and department goals.
  4. Work with the Community Engagement Coordinator to recruit, train, schedule, and supervise volunteers. This includes the development of clear volunteer duties, expectations, and procedures. 
  5. Work with HR and the Training Department to recruit, train, supervise, and develop interns from the Cityteam internship program and outside sources, to assist in the serving and oversight of Community Services and programs we offer.
  6. Work with the Administrative Assistant to compile reports to track Gifts in Kind and volunteer numbers for resource providers such as Second Harvest Food Bank, Assist International, and others.
  7. Support and oversee the Neighborhood Outreach Supervisor in the design and implementation of other community programs that support Cityteam’s mission and vision to identify and equip community leaders.This includes scheduling classes, finding guest speakers, connecting guests to outside services and resources, and following up with potential participants. 
  8. Seek out resources available through other agencies, organizations, and local businesses to assist families in need.  Cultivate professional relationships with the leaders and directors of these partners. Coordinate with the Administrative Assistant and Warehouse Team to schedule pick-ups, process, and distribute resources.
  9. Provide outstanding customer service by being responsive to phone calls, emails, and in person contacts. Document and handle complaints and with grace and mercy.
  10. Develop and maintain positive working relationships with volunteers, guests, and other Cityteam staff by actively living out and championing our core values of teamwork, accountability, humility, joy, and innovation.
  11. Manage multiple projects, prioritize tasks, and intelligently delegate.
  12. Participate in staff meetings, trainings, and other teambuilding activities.
  13. Promote Cityteam and its mission, acting as an ambassador, for the purpose of recruiting allies and investors to engage in our community development efforts.
  14. Additional duties and special projects as assigned by the Director of Community Services.


PLEASE NOTE: To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

  • Stand or sit for prolonged amounts of time
  • Walk, bend, twist, & kneel
  • Talk and hear
  • Frequently lift and carry up to 50 pounds or push up to 500 pounds
  • Finger and hand dexterity to feel, handle, and operate objects, tools or controls, and to reach with hands and arms
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
  • Drive

Required Education and Experience

  • High school diploma or equivalent
  • Computer literate and proficiency with Microsoft Office Suite and Google platforms
  • Must be bilingual (speak & write) in English and Spanish
  • At least 5 years of supervisory experience, including conducting performance reviews
  • At least 5 years of experience with formal coaching and developing leaders and teams
  • Experience working with populations struggling with poverty
  • Professional written and spoken communication skills
  • Valid California Driver’s License with a clean record
  • Seasoned public speaker comfortable conducting trainings

Preferred Education and Experience

  • 4-year degree or related experience
  • 1-2 years of administrative experience
  • Experience working with Bay Area specific poverty
  • Previous involvement or partnership with Cityteam

 Work Conditions

  • This job operates in a warehouse setting and out in different low-income neighborhoods, where conditions are subject to the weather
  • This role routinely uses standard office equipment such as computers, phones, overhead projectors, photocopiers, filing cabinets and fax machines
  • This role will regularly need to drive to meetings or events at locations throughout the Bay Area
  • Days and hours of work are typically Tuesday through Saturday 9:00 am-6:30 pm with frequent trainings and outreach events taking place in the evening
  • Attendance at occasional Sunday events will be required

 Additional Eligibility Qualifications for Cityteam Ministries

  • Must have an intimate, personal relationship with Jesus Christ
  • Must be active in a local Christian body of believers or at least pursuing community with other Christ-followers
  • Must have compatible theology on major issues of Cityteam's Statement of Faith
  • Must be committed to serving God and the body of Christ
  • Must have experience with Disciple Making Movements strategy

Please note this job description is not designed to cover or contain a comprehensive listing of all possible duties, activities, or responsibilities. These requirements may change at any time. The signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position.

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