Jun 29, 2020
$40,000 - $43,000 yearly
This position is responsible to catalyze and advance service desk operations, primarily through facilitating service ticket resolution on both a team as well as personal level. This position places a substantial premium on execution, is highly visible, public facing and contributes heavily to the Service Desk reputation within the organization. This role is critical to ensure that Service Desk communications remain at high levels in concert with SLAs spearheaded by the Service Desk Manager. This position also provides a fundamental level of tactical assistance to the Service Desk Manager, especially through supervision of the Service Desk part time support staff. This role works in tight concord with the Service Desk Manager and reports to the Director of IT Operations.
The Master's University Santa Clarita, CA, USA Full time