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Customer Success Manager - Recovery Vertical


Posted by: Goldstone Partners

Posted date: 2017-Nov-15

Location: Boulder

Gloo, LLC, headquartered in downtown Boulder, Colorado is a technology company building software for people development. We serve a variety of customers including non-profits, addiction recovery centers, churches, healthcare systems, and corporate businesses - essentially any organization where people development is critical to success. Our goal is to give our customers the power to change more lives, scale their missions, and make an impact. We are growing, learning and looking for talented professionals who are driven to have a positive impact on humanity. Interested?
 
This is a brand new position in our Recovery Vertical, so in a way, you’ll be helping us write the play book.  This position will focus specifically in the behavioral health and addiction recovery team so experience in this sector is helpful.  You’ll join at the hip with our customers during the onboarding stage and walk with them through the entire implementation cycle.  Your experience in account management and comfort implementing software will help each new customer group with their adoption journey.  Through active engagement with your customers, you’ll know exactly what they need and when they’ll be ready for even more of the amazing feature sets we have to offer.
 
What you’ll be doing:
• Building deep, trusting relationships throughout the customer organization in person, on the phone and through email
• Being consistently available to your stakeholders to make sure they know we care
• Managing between 10 and 20 simultaneous implementations at various stages, so an incredible command of project management is essential
• Providing status reports to your team regarding progress, activities and outcomes for each “go-live”
• Defining, designing and delivering training programs in order to maximize platform adoption
• Using our software, tools and functionality to teach the platform
• Providing customers with estimates and negotiating the terms for new projects
• Evangelizing new product features to your stakeholders so they can take full advantage of them
• Maintaining comprehensive documentation so that your leadership and your sales team are always “in the know”
• Working with your product team to surface customer wishes and “boots on the ground” feedback that will help us enhance our product suite for the future
 
What you’ll bring with you:
• A Bachelor's Degree (BA/BS) – commensurate experience may substitute for degree requirements 
• A minimum of 3 years of experience in account management or customer success in a SaaS product company
• Experience helping customers navigate an early release or MVP where some features are still in development
• The ability to absorb technical concepts and translate them into language that articulates business value
• An intense curiosity for how organizations build intimacy with their members to deepen engagement
• High level skills or an interest in presentation, problem solving, business development and contract negotiation
• A gifted meeting facilitator – able to present, train and manage group meetings both in person and virtually
• A positive and energetic demeanor with the ability to exude confidence and excitement with every new challenge
• Advanced level competency with common office tools and CRM platforms
• An expert time manager – you easily leverage technology to keep yourself and your team happy, productive and on track
• Innovative, detail-oriented, crisp communicator who is excited about tackling unchartered territory
• The ability to travel throughout North America as needed 
 
And here’s what you’ll enjoy:
• Compensation and bonus commensurate with experience
• Full suite of benefits including bonus and equity
• Five coffee shops and numerous restaurants within walking distance in beautiful downtown Boulder
 
Goldstone Partners is helping this experienced team of thought leaders find a gifted professional who wants to be part of something big!  Please send your resume to us directly at success(at)goldstonepartners.com.  Principals only please.  Unfortunately we are unable to support sponsorships at this time.
Job Title Customer Success Manager - Recovery Vertical
Post Details
Organization Goldstone Partners
Phone
Email success(at)goldstonepartners.com
Location Boulder
State State -> Colorado
Zip Code 80302.00
Country Country -> United States
Salary
Deadline for applying
    
    
Category
Job Type Job Type -> Full-time
Job Category Job Classification -> Sales & Marketing
Church Job Category
Denomination
Church Size
Worship Style

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