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Customer Success Manager - Faith-based Programs

Posted by: Goldstone Partners

Posted date: 2017-Nov-13

Location: Boulder

Gloo, LLC, headquartered in downtown Boulder, Colorado is a technology company building software for people development. We serve a variety of customers including non-profits, addiction recovery centers, churches, healthcare systems, and corporate businesses - essentially any organization where people development is critical to success. Our goal is to give our customers the power to change more lives, scale their missions, and make an impact. We are growing, learning and looking for talented professionals who are driven to have a positive impact on humanity. Interested?

You’ll join at the hip with our customers during the onboarding stage and walk with them through the entire implementation cycle.  Your experience in account management and comfort implementing software solutions will help each new customer group with their adoption journey.  Through active engagement with your customers, you’ll know exactly what they need and when they’re ready for even more of the amazing features we have to offer. This position will work directly with faith-based organizations and churches managed by our team, so experience in this sector is helpful and preferred. 


What you’ll be doing:

  • Building deep, trusting relationships throughout the customer organization in person, on the phone and through email
  • Being consistently available to your stakeholders to make sure they know we care
  • Leading business growth activities for your customers, working with the product and engagement teams to ensure your customers are delighted
  • Leading successful execution of all agreements
  • Providing status reports to your team regarding progress, activities and outcomes for each “go-live” that are met
  • Using our software, tools and functionality to teach the platform
  • Providing customers with estimates and negotiating the terms for new projects
  • Representing Gloo at events and during demonstrations
  • Evangelizing new product features to your stakeholders so they can take full advantage of them
  • Maintaining comprehensive documentation so that your leadership and your sales team are always “in the know”
  • Working with your product team to surface customer wishes and “boots on the ground” feedback that will help us enhance our product suite for the future


What you’ll bring with you:

  • An undergraduate degree from an accredited institution - bonus points for an advanced degree
  • An extensive background working in a broad range of faith-based organizations and non-profits
  • At least 5 years in an account management or software implementation role where your customer possesses varying levels of technical literacy
  • A sharp mind that is eager to learn, absorb and apply new concepts
  • Strong interpersonal communication skills – articulate and expressive on the phone – and in person
  • Your ability to create consensus and influence others with grace
  • Creativity and solution oriented - there’s no challenge too big
  • Ability to manage time, activities and priorities skillfully and without direct supervision
  • Fiercely results oriented – serving customers is your jam
  • You know how to play on a team – after all, we need the whole team contributing to succeed
  • You like to travel – some clients need face to face time


And here’s what you’ll enjoy:

  • Compensation and bonus commensurate with experience
  • Full suite of benefits including bonus and equity
  • Five coffee shops and numerous restaurants within walking distance in beautiful downtown Boulder


Goldstone Partners is helping this experienced team of thought leaders find a gifted professional who wants to be part of something big!  Please send your resume to us directly at success(at)goldstonepartners.com.  Principals only please.  Unfortunately we are unable to support sponsorships at this time.

Job Title Customer Success Manager - Faith-based Programs
Post Details
Organization Goldstone Partners
Email success(at)goldstonepartners.com
Location Boulder
State State -> Colorado
Zip Code 80302.00
Country Country -> United States
Salary $90-110K
Deadline for applying
Job Type Job Type -> Full-time
Job Category Job Classification -> Sales & Marketing
Church Job Category
Church Size
Worship Style

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