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Contact Center Coach

Posted by: The Christian Broadcasting Network

Posted date: 2017-Dec-13

Location: Virginia Beach

Ministry – Virginia Beach, VA


The Christian Broadcasting Network (CBN) is looking for a Coach to lead, positively motivate, develop, and provide necessary resources for a team of contact center agents and Assistant Coaches to achieve or exceed stated contact center performance goals.  Provide real-time support to team members as well as back-up support for contact center queues.


The successful candidate will have the following qualifications:


  • Minimum of four (4) years’ experience in a Customer Service, Quality, and/or Contact Center background preferred
  • Excellent leadership skills with ability to manage, motivate, inspire, train, and mentor a team to deliver excellent results that support collective departmental goals in a call center environment
  • Strong ability to analyze and interpret performance data
  • Excellent presentation, customer service, verbal and written communication skills
  • Strong ability to solve conflicts in a cordial manner while maintaining confidentiality
  • Strong computer skills including use of Windows-based operating system, MSOffice, web browser, and email program with ability to learn new software
  • Strong problem solving and decision-making skills
  • Excellent time management and organizational skills
  • Strong ability to prioritize and meet goals
  • Strong ability to positively and efficiently handle an unpredictable and fast paced environment
  • Ability to work well under pressure and meet deadlines
  • Strong ability to work independently and as an active participant in a team environment
  • Excellent interpersonal skills and ability to establish rapport with outside public and CBN staff
  • Strong ability to communicate using multiple communication channels
  • Strong ability to maintain consistent punctuality and attendance
  • Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols


CBN offers a professional and rewarding work environment, competitive salary, and full benefits package.  If you desire to make a difference in the lives of others, share our vision and purpose and possess the skill requirements listed, we would like to hear from you!  Visit our web site at www.cbn.org to submit an online application.  We are unable to give full consideration to resumes without applications.




Job Title Contact Center Coach
Post Details
Organization The Christian Broadcasting Network
Email employment(at)cbn.org
Location Virginia Beach
State State -> Virginia
Zip Code 23463.00
Country Country -> United States
Deadline for applying 2018-Feb-11
Job Type Job Type -> Full-time
Job Category Job Classification -> Ministry - Other
Church Job Category
Church Size
Worship Style

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