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Call Center Manager

Posted by: Gospel for Asia

Posted date: 2018-Feb-23

Location: Wills Point

Call Center Manager

Go to  https://www.gfa.org/joinstaff/  click on the "Apply Now" button to fill out an initial application and to attach your resume and cover letter.

Gospel for Asia is seeking an experienced Call Center Manager with a heart for transforming the lives of the impoverished and hurting through Jesus Christ.  This is an opportunity to let God put your talents to use in a Christ-focused ministry with an enormous eternal impact.

As Call Center manager you will equip and encourage those under you to serve our donors and sponsors through clear communication in verbal and written form.  In the call center, you'll have a unique “bridge” of ministry as you hear donor's personal accounts while you share the impact of the ministry with them.

Essential Functions:

  • Supervise and coordinate daily call center functions - including, but not limited to the training of new staff, preparing and maintaining department reports, and confirming PCI policies.
  • Quickly answer incoming calls from donors and sponsors and make outbound callbacks as needed.
  • Clearly answer questions from emails and letters.
  • Promptly support other departments when they need call center support.
  • Use time wisely, prioritize and delegate tasks well
  • A willing heart to help with special projects as they arise. 

Ability to:

  • Maintain a servant heart and attitude toward fellow staff
  • Communicate with love and grace through written and verbal means of communication
  • Rely on the Lord for His grace and strength for  each call, each email, and each interaction with donors and fellow co-laborers
  • Work well as a leader and as a team member

Knowledge of:

  • Basic computer programs (Word, Excel, email, etc.)
  • Leadership of a team

Essential Qualifications:

  • Must have a personal and growing relationship with the Lord Jesus Christ
  • Good communication skills
  • Previous call center experience
Job Title Call Center Manager
Post Details
Organization Gospel for Asia
Email staffinfo(at)gfa.org
Location Wills Point
State State -> Texas
Zip Code
Country Country -> United States
Deadline for applying
Job Type Job Type -> Full-time
Job Category Job Classification -> Ministry - Missions
Church Job Category
Church Size
Worship Style

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