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Medical Assistants/Customer Service Representative (CSR)


Posted by: ZPH Healthcare LLC

Posted date: 2013-Jan-13

Location: Aventura, Florida

Medical Assistants/Customer Service Representative (CSR)

 

At Vittal 2you, we are offering the opportunity to join an up- and-coming company.

 

Responsibilities:

• Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.

• Provides information on our policies, and procedures.

• Collects and enters patient intake information into the appropriate medical service software system to initiate the transaction. Documentation is to be concise, thorough, and accurate.

• Responds to Life-Threatening/Red Flag calls and refer to 911.

• Utilizes automated (or if unavailable, manually) computer software to schedule appointments, take messages for physician services, and effectively communicates such information to the appropriate party per established protocols or rules.

• Responds to irate callers in a professional manner.

• Supports organizational changes. Demonstrates flexibility in providing coverage and/or availability for the call center via scheduling adjustments for unexpected absences, events, or call volume variances.

• Other duties and special projects that are assigned by management.

 

Service Delivery Expectations:

• Customer service oriented.

• Team player.

• Meets the expectations of our internal and external customers in providing excellent service.

• Demonstrates positive customer relationship skills with all telephone encounters.

• Seeks and supports changes in call flow processes and communication services. Suggests improvements and participates in organized efforts to improve service levels.

• Willingly performs other duties or tasks as assigned and handles multiple tasks effectively and efficiently.

• Promotes sense of pride in call center and positive interpersonal relations among all team members.

• Exhibits commitment to effective problem solving techniques when issues arise.

• Arrives at workstation on time, ready to work, and demonstrates minimal absenteeism.

• Demonstrates effective problem solving skills.

Skills / Requirements

Basic Minimum Qualifications:

•         Intermediate Medical Knowledge/ Basic Nursing Knowledge/ Medical Assistant Diploma (or the equivalent).

•         Knowledge of medical terminology required.

•         Bilingual (Spanish/English) proficiency preferred

•         1 year experience in a Customer Service Environment.

•         Basic computer skills that include a combination of experience in a Windows Operating System, e-mail, and data entry experience

Please send us your CV/Resume toCareers(at)Vittal.com

 

Job Title Medical Assistants/Customer Service Representative (CSR)
Post Details
Organization ZPH Healthcare LLC
Phone
Email Careers(at)Vittal.com
Location Aventura, Florida
State State -> Florida
Zip Code 33180.00
Country Country -> United States
Salary
Deadline for applying
    
    
Category
Job Type Job Type -> Full-time
Job Category Job Classification -> Healthcare & Community
Church Job Category
Denomination
Church Size
Worship Style

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