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Donation Processing Specialist

Posted by: Cityteam Ministries

Posted date: 2018-Feb-07

Location: San Jose, CA


Job Title: Donation Processing Specialist Area/Location: San Jose, California Reports To: Donation Processing Manager Subordinates: Volunteers

Date Submitted for Revision: 2.2.18
Date Approved: 2.2.18
Classification: Specialist / Full time / Non-Exempt Salary: Range starts at $19 hour, DOE


The Donation Processing Specialist is a member of the small 3-person DP Department, so we are looking for someone with good communication skills, is open and receptive to feedback, can take direction, and is able to handle conflict in a Christ-like manner. The Donation Processing Specialist will take direction from the DP Manager and Assistant Managers. The person in this position must be able to work on multiple projects, maintain the highest level of accuracy, and meet deadlines without constant direction. Our Donation Processing Specialist must have strong customer service skills, be approachable, and be team-oriented.

The Donation Processing Team works behind the scenes to support all of Cityteam’s programs and ministries, ensuring donor information is kept at the highest confidentiality and that donations are tracked and processed accurately. The day-to-day record keeping is repetitive, but the rush of the holidays will definitely keep you on your toes. You will be cross- trained to provide back up for the other Donation Processing staff. In addition to the regular processing of mail and donations, the Donation Processing Specialist will also be a key member of the special events team, providing support setting up, processing payments, answering questions, and doing whatever needs to get done.

Due to the sensitive nature of this position, you will often work behind closed doors of the Donation Processing room, so if you thrive on a lot of stimulation and social interactions, this position may not be an ideal fit for you. Don’t worry, you won’t be working in isolation in a drab environment. Our team is colorful and fun, and we like to joke around, especially when our caffeine kicks in.


  • Maintain and process normal monetary donations.

  • Regularly add and update donors to the donor database.

  • Open, sort, process, prepare, dropoff, and pick up mail from the post office, when necessary.

  • Generate batch tapes and prepare checks and devices for batch entry.

  • Generate regular reports and receipts, and distribute acknowledgement letters.

  • Reconcile cash and other items with the donation-processing department.

  • Provide customer service as needed by internal employees and external donors and partners.

  • Maintain, review, and adjust, where appropriate, all records and systems affecting the immediate area of responsibility.

  • Proactively safeguard and promote the ministry.

  • Perform other related duties as required. 

  • Assist with offsite special events on weekends and evenings at least 6-8 times a year.

  • PLEASE NOTE: To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical Demands

    • Sit for prolonged amounts of time

    • Walk, bend, kneel, and twist

    • Talk and hear

    • Drive

    • Ability to lift, pull, and push up to 30 pounds

    • Finger and hand dexterity to feel, handle, and operate objects, tools or controls,

      and to reach with hands and arms

    • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

      Required Education and Experience

    • Advanced data entry

    • Expert proficiency with computers and Microsoft Office Suite

    • Proficiency with 10-key

    • Minimum 40-CWPM

    • Must pass Cityteam Security Clearance

    • Valid CA Driver’s License

    • Clean Driving Record

      Preferred Education and Experience

    Familiarity with Salesforce

    Work Conditions

    • This job operates in a professional office environment

    • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines

    • Days and hours of work are typically Monday through Friday between 8:00 a.m.- 5:00 p.m.

    • At least 6-8 offsite evening and weekend events throughout the year, which may require overtime hours

    • Frequent short distance trips to post office and office supply store, as needed 2

    Additional Eligibility Qualifications for Cityteam Ministries

    • Must have an intimate, personal relationship with Jesus Christ

    • Must be active in a local Christian body of believers or at least pursuing community with other Christ-followers

    • Must have compatible theology on major issues of Cityteam's Statement of Faith

    • Must be committed to serving God and the body of Christ 

    Job Title Donation Processing Specialist
    Post Details
    Organization Cityteam Ministries
    Email careers(at)cityteam.org
    Location San Jose, CA
    State State -> California
    Zip Code 0.00
    Country Country -> United States
    Deadline for applying
    Job Type Job Type -> Full-time
    Job Category Job Classification -> Accounting / Finance / Banking
    Church Job Category
    Church Size
    Worship Style

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